Call Agent - Health Information Aide

Job Summary:

• Answers calls courteously and respectfully, using interpretation when needed.
• Fulfills customer requests using Denver Health resources.
• Maintains continuity by documenting actions and reporting malfunctions.

Essential Functions:

• Determines requirements by clarifying information and researching solutions.
• Resolves customer problems by clarifying issues and escalating unresolved ones.
• Educates customers on additional services to enhance their experience.

Benefits:

• Paid time off starting at 28 days per year, including vacation and holidays.
• Generous medical, dental, and vision plans, plus employer-paid disability and life insurance.
• Free RTD EcoPass and childcare discount programs.