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  • Performs customer scheduling functions via high-volume customer phone calls, emails, and online scheduling requests.
  • Communicates with team members regarding schedule additions/changes.
  • Communicates with hospital staff and/or doctors regarding schedule additions/changes.

CRM MS Office Customer Service Scheduling Call Center

20 jobs similar to Customer Care Specialist

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  • Enjoy making outbound calls and reaching out to patients, members, and customers
  • Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
  • Make welcome calls and assist members and patients with benefits and insurance information

Carenet Health pioneers advancements in healthcare consumer experience. They interact with 1 in 3 Americans every day, delivering positive experiences and improving outcomes with human touch and data-driven technology.

  • Accurately answer calls from patients and schedule appointments.
  • Prioritize patients’ health problems according to their urgency and escalate when necessary.
  • Provide excellent customer service with enthusiasm and compassion.

Gastro Health is one of the largest gastroenterology multi-specialty groups in the United States. Our team consists of gastroenterologists, surgeons, and health professionals who strive to provide outstanding medical care and an exceptional healthcare experience.

  • Answer inbound patient calls and support patients through phone, email, and text.
  • Schedule and reschedule appointments accurately within the EMR system and verify insurance.
  • Respond to patient questions related to appointments, billing, insurance, and clinic processes.

Metro Vein Centers specializes in state-of-the-art vein treatments, aiming to improve patients' quality of life. They have over 60 clinics across 7 states and maintain a high patient satisfaction score, fostering a compassionate and patient-first environment.

US

  • You'll spend your day reaching out to health plan members.
  • You'll guide them toward scheduling their care assessments, and giving them the encouragement they need to take that next step.
  • You'll be the reason someone gets the care they deserve.

Carenet Health turns everyday conversations into meaningful connections that help people take charge of their health. The company values expertise and dedication, fostering a supportive environment for its team members.

US

  • You will be responsible for receiving phone calls and fax requests to schedule patients for outpatient tests.
  • You will complete pre-registration of scheduled patients.
  • You will ensure a valid provider order is obtained.

CommonSpirit Health has over 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services. They are committed to building healthy communities and advocating for those who are poor and vulnerable.

  • Answer high-volume inbound calls professionally, providing information and support with empathy.
  • Schedule, reschedule, or cancel patient appointments across multiple facilities, ensuring optimal provider capacity.
  • Screen calls for urgent/emergency needs (911) and accurately triage/route calls to nursing staff, providers, or relevant departments.

Heartland Women's Healthcare provides healthcare to its customers. They employ highly-qualified individuals and are an Equal Opportunity Employer that is committed to global diversity.

US

  • Answer inbound calls and schedule service appointments
  • Respond to customer requests (email, webchat, text) to resolve issues
  • Maintain and update customer database with complete and accurate information

T3 Services Group is transforming the trades one customer at a time with their top notch residential HVAC, Plumbing, & Electrical services. They operate under a philosophy of running their business in new and unconventional ways that elevate the experience customers have when they enter their home.

  • Responds to business phones, directs callers, schedules client appointments, and addresses voicemail messages within 24 hours.
  • Responds to virtual chat, directing participants to appropriate resources via referral or direct engagement.
  • Engages with a system-wide referral database, creating referrals for a diversity of internal and external partners.

Equus Workforce Solutions provides workforce development services in North America. They focus on the development, design, and delivery of demand-driven workforce solutions and have a dedicated and passionate team, offering extensive learning opportunities and networking programs.

  • Coordinate and schedule patient appointments to support timely access to Veteran care services.
  • Manage electronic consults, provider orders, and follow-up actions within the electronic medical record system.
  • Support administrative workflows related to patient care coordination and clinical documentation.

International SOS Government Medical Services supports coordinated Veteran healthcare delivery within a structured clinical environment. They operate in more than 90 countries, providing clinical care, emergency response, and healthcare support services across a wide range of care settings.

US

  • Effectively handle all inbound support calls for affiliated Ophthalmology offices.
  • Answer new and existing patient inquiries and schedule/reschedule appointments.
  • Complete daily administrative tasks for the Call Center support team.

Vision Innovation Partners exists to protect and restore vision, focusing on great patient outcomes and experiences. They offer opportunities for growth and development, fostering a culture centered on their Shared Values – PATIENTS.

US

  • Serve as front-line support for the Patient Connection Center by scheduling complex and specialized procedures such as surgeries and coordinating multiple patient service resources.
  • Utilize extensive customer-facing healthcare experience to preregister and schedule patients, requiring proficiency in handling detailed service coordination.
  • Work within a call center environment from home, managing scheduling tasks for campaigns and interventional radiology procedures as part of the PRN team.

Piedmont Healthcare is a leading integrated healthcare system providing comprehensive medical services across its network of facilities. It operates as a large organization within the healthcare sector, emphasizing a patient-centered culture.

US

  • Coordinate patient scheduling and appointment management to support timely access to Veteran healthcare services.
  • Track, review, and respond to electronic consults, provider orders, and related actions within the electronic medical record system.
  • Support patient access, medical scheduling, appointment coordination, and clinical administrative workflows across multiple healthcare services.

They provide patient scheduling, appointment coordination, and healthcare administrative support that helps Veterans access timely care. Operating in more than 90 countries, International SOS provides clinical care, emergency response, and healthcare support services across a wide range of care settings.

US 3w PTO

  • Compiles daily schedules of clinical staff within the HCHB workflow.
  • Assigns POD clinicians to patients with the direction of the Assistant Clinical Manager.
  • Serves as a liaison between field staff, patients/clients, and POD personnel for care coordination.

Graham Healthcare Group designs business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies. The company is a subsidiary of Graham Holdings Company committed to radically changing the home care model.

Global

  • Handle warm inbound and outbound patient calls.
  • Schedule and confirm patient appointments accurately.
  • Provide professional virtual receptionist and front desk support.

20four7VA provides offshore independent contractors delivering remote services to clients worldwide. They focus on developed markets. They seem to foster a supportive environment with opportunities for growth and a vibrant community.

US

  • Answer calls and resolve questions, routing to appropriate departments.
  • Complete documentation in EMR and marketing systems, including initial prescreening.
  • Schedule new and returning patients and complete follow-up duties.

Pyramid Healthcare provides addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and offer supportive environments that help patients overcome life’s challenges.

US

  • Address customer questions and concerns on all products and services via phone, email, and chat.
  • Manage inbound calls, identify customer needs, and provide solutions, while maintaining call control without a script.
  • Participate in efforts to support customer satisfaction, maintain quality, and adapt to different personality types.

Five Star Solutions is committed to cultivating a professional and diverse workforce by hiring the best people. The company values diversity and is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

$53,592–$115,300/yr

  • Personally engage customers to resolve issues impacting account growth or retention.
  • Respond to customer inquiries via phone, email, and web with courtesy.
  • Contact patients and physicians to explain costs and obtain missing billing information.

BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. With over 700 employees, they were named one of America's Best Startup Employers for 2025 and are Great Place to Work certified.

US

  • Provide phone and email support for inquiries from sales and healthcare professionals.
  • Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications.
  • Demonstrate flexibility in responding to new and rapidly changing situations and environment.

Stryker is one of the world’s leading medical technology companies, driven to make healthcare better alongside its customers. They offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine to improve patient and hospital outcomes.

US 2w PTO

  • Serve as the first point of contact for families seeking behavioral health treatment during after-hours, providing empathetic support and guidance.
  • Conduct initial phone assessments to understand client needs and use active listening to build rapport with families.
  • Accurately document all interactions in Salesforce CRM and coordinate with internal teams to ensure seamless care transitions.

Embark Behavioral Health provides behavioral health treatment programs, offering hope and healing to families. It is an organization committed to diversity and enriching therapeutic experiences for its community.

US 6w PTO

  • Answers incoming calls and resolves customer requests using Denver Health policies.
  • Screens and identifies customer requirements to take appropriate action.
  • Collects demographic, medical complaint, and insurance information for patient care.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation. It includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system and 10 family health centers.