About The Role:
- Communicate directly with patients to support scheduling, appointment changes, and insurance.
- Ensure patients feel informed, supported, and cared for.
- Balance patient communication, scheduling, and problem-solving.
What You’ll Do:
- Answer inbound patient calls and place outbound follow-up calls.
- Verify insurance eligibility and confirm patient information.
- Collaborate with internal teams to support a positive patient experience.
What You’ll Bring:
- Strong customer service and patient communication skills.
- Ability to multitask between calls, scheduling, and documentation.
- Comfortable navigating EMR systems and healthcare technology.
Metro Vein Centers
Metro Vein Centers specializes in state-of-the-art vein treatments, aiming to improve patients' quality of life. They have over 60 clinics across 7 states and maintain a high patient satisfaction score, fostering a compassionate and patient-first environment.