Customer Service

Position Purpose:

• Performs day-to-day customer service activities.
• Ensures excellent customer satisfaction through timely, accurate and professional follow-up.
• Responsible for resolution to customer complaints, problems, issues and general inquiries.

Essential Functions:

• Handles various self-pay and insurance billing and collection inquiries.
• Assists patients in the resolution of billing issues, which may include setting up payment plans.
• Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s).

Minimum Qualifications:

• High school diploma or Associate's degree in Accounting or Business Administration or related field.
• At least one year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment.
• Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner.