Customer Support Specialist - (Pacific Time Hours)

Responsibilities:

• Manage high call volumes within tight deadlines, de-escalating difficult situations with empathy and clear communication.
• Utilize multiple systems to support customers seamlessly, handling phone, chat, and email inquiries.
• Document interactions accurately in the CRM system and meet productivity and quality targets.

Schedule and Location:

• Full-time position requiring 8-hour shifts, 5 days a week, including full weekends.
• This role is remote for candidates anywhere in the US, with the option for a hybrid schedule in the Seattle office.
• Must have a reliable wired internet connection; wireless connections are not permitted.

Compensation and Benefits:

• The pay is $21/hour on a full-time schedule, with potential uncapped monthly bonuses.
• Full medical, dental, and vision benefits at no cost to the employee.
• Four weeks of paid time off, 9 paid float holidays, and a five-week sabbatical after five years of employment.