Customer Retention Specialist (Pacific Time Hours)
Remote regions
USBenefits
6w PTO
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Role Overview:
- Engage with customers during moments that matter, providing empathy and thorough support to prevent cancellations.
- Handle high call volumes and email follow-ups, focusing on re-educating customers on policy value.
Schedule and Location:
- Full-time, Pacific Time hours with mandatory weekend availability; remote in most US states, hybrid option in Seattle office.
- Training: Monday-Friday 8am-5pm PT for first seven weeks, with on-camera attendance required.
Compensation and Benefits:
- $23/hour base pay with uncapped monthly bonuses based on performance; Restricted Stock Units vesting over 4 years.
- Benefits include free medical, dental, vision, four weeks PTO, nine paid float holidays, five-week sabbatical after five years, and free pet insurance for one pet.
Requirements:
- 3+ years in customer retention or account management in a call center; 1+ year in customer service.
- Must obtain and maintain Property and Casualty licensing in all 50 states; $1500 sign-on bonus for already licensed candidates.
Trupanion
Trupanion is a leading provider of medical insurance for cats and dogs in North America, dedicated to helping pet owners budget and care for their pets. They offer a collaborative, pet-friendly environment with a focus on teamwork and innovation, employing a large remote and hybrid workforce.