Coordinator, Payroll Client Services

About the Role:

• This role sits at the core of payroll operations, ensuring client inquiries are handled accurately and efficiently.
• You will support customers through ticket-based workflows while building expertise in payroll systems and compliance.
• Ideal for someone detail-oriented and eager to grow in a global, asynchronous environment.

Key Accountabilities:

• Handle and resolve payroll-related inquiries, including discrepancies and system questions.
• Respond to tickets across email and chat while meeting SLAs and quality standards.
• Escalate complex cases and maintain clear documentation of interactions.

Requirements:

• 1-3 years of customer support or operational roles, ideally in tech or SaaS.
• Strong interest in payroll or HR operations with willingness to learn.
• Excellent written and verbal communication in English and ability to manage multiple tasks.

Benefits:

• Annual salary of $19,650-$44,200 USD depending on experience and location.
• Fully remote setup with flexible hours and stock options.
• 16 weeks paid parental leave, learning budget, and mental health support.