Handle and resolve customer payroll inquiries, including discrepancies and system questions.
Respond to tickets across email and chat, meeting SLA and quality standards.
Follow workflows and escalation paths to ensure accurate case resolution.
The company provides payroll services and operations to clients. It is a fast-growing international organization with a fully remote, asynchronous culture that values detail-oriented and motivated individuals.
Support day-to-day Payroll functions for 4000+ employees across 220 practices using ADP Workforce Now.
Partner with HR, Accounting, Operations, and cross-functional teams to ensure seamless payroll integration.
Resolve complex payroll issues and discrepancies within 48 business hours.
Alliance Animal Health is a fast-growing, private equity backed Veterinarian Service Organization. They operate as a majority owner and business partner to many veterinarian practices across the US, employing 4000+ people.
Own filing payment operations end-to-end, including payment setup, verification, troubleshooting, and remediation.
Diagnose and resolve complex tax notices by determining root cause across filings, payments, agency systems, and internal workflows.
Drive complex corrections and reconciliations, escalating thoughtfully when tradeoffs or risk are involved.
Check is fixing the broken payroll system by building a modern payroll platform for businesses of every size. The company is a high-growth startup with a distributed team across the US, offering a culture that values creative problem-solving and grit.