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• Provide proactive, empathetic customer service and manage advanced technical issues for enterprise clients.
• Independently handle high-priority cases, escalations, and contribute to knowledge management and mentorship.
• Collaborate cross-functionally to improve processes, support workflows, testing, and automation initiatives.

Applied Systems is an Insurtech company with over 40 years of experience transforming the insurance industry through innovative software and services. They are building a team that values learning and collaboration within a culture centered on values and inclusivity.

• Work the general support queue, resolving Tier 1 cases across payroll, taxes, HR, and benefits.
• Ramp quickly on Miter's product, ticketing tools, and knowledge base, resolving tickets independently within weeks.
• Develop a product specialization over time, contributing to team SLAs and handling 60-70% of assigned tickets without escalation by month two.

Miter is on a mission to help construction contractors build with confidence by rebuilding core HR, finance, and operations systems using AI and embedded payments. Since launching in 2021, we've grown to thousands of customers and tens of millions in ARR, backed by top investors like Bessemer, Coatue, and Battery.

• Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
• Navigate multiple software environments to identify root causes and resolve complex problems.
• Take full ownership of inquiries, driving process improvements and ensuring resolution.

Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.

• Handle inbound and outbound calls, texts, and emails to resolve customer inquiries.
• Manage case work, document interactions, and ensure accurate data entry.
• Collaborate with teams to escalate complex issues and maintain service quality.

Five Star Solutions provides customer support services for members and clients. They are committed to a diverse workforce and are an equal opportunity employer with a focus on professional service.

• Respond promptly to customer inquiries via phone, email, and chat, ensuring positive experiences.
• Resolve complaints by identifying root causes and offering appropriate solutions.
• Document interactions in CRM and collaborate with internal teams to escalate issues.

The company provides customer service solutions and seeks a customer support representative to join their team. They are an equal opportunity employer committed to fostering an inclusive workplace where all individuals are valued and respected.

• Handle up to eight new cases per day across email, phone, chat, and self-service portal.
• Take inbound phone calls in English, troubleshoot live, and occasionally use video calls to resolve issues.
• Learn the e-billing application end-to-end and get certified to administer the platform.

Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. The company serves 20,000 clients globally, including 30% of the Fortune 500, and fosters a close-knit, diverse culture blending entrepreneurial spirit with enterprise investment.

• Provide exceptional phone support with a warm, professional tone and genuine empathy.
• Solve problems in real-time, keeping customers reassured and satisfied.
• Thrive in a high-call environment while staying organized and efficient.

Mudflap provides payment products for the trucking industry, helping truckers save on fuel. Backed by top-tier investors, we are a fast-growing marketplace with a customer-obsessed culture.

• Provide high-level customer service by responding to telephone or email inquiries and resolving problems including fraud support and internet operations.
• Act as a liaison between customers and various departments to resolve complex issues while navigating multiple computer systems.
• Obtain thorough knowledge of products, services, rates, terms, fees, and applicable regulations.

U.S. Bank helps customers and businesses make better financial decisions and enables communities to grow. It is a large financial institution offering a wide range of career opportunities and a collaborative culture.

• Troubleshoot complex software issues and escalate to engineering when needed.
• Communicate directly with customers via Zendesk and Zoom to drive resolution.
• Manage ticket severity and ensure SLA compliance while mentoring peers.

Legion Technologies delivers the industry’s most innovative workforce management platform, enabling businesses to maximize labor efficiency and employee engagement simultaneously. Our mission-driven team is remote, collaborative, and fast-paced, with a global presence.

• Become a platform expert, deeply understanding the Submittable platform, diverse customer use cases, and internal processes.
• Provide empathetic, real-time support via calls, chats, and emails, solving technical and billing issues while maintaining high customer satisfaction.
• Proactively guide users with best practices, maintain help resources, and bridge feedback to the Product team to improve the platform.

Submittable transforms how organizations create social impact through a platform that empowers mission-driven groups. In 2024, the company helped run 30,000 programs and distributed over $10 billion in funding, with a culture focused on innovation, collaboration, and growth.

• Provide email, phone, video, and chat support for clients using our event management platform.
• Troubleshoot technical issues related to event setup, payments, seating, and third-party integrations.
• Participate in weekend on-call rotation and occasionally travel for on-site event support.

Brushfire builds a ticketing and registration SaaS platform for events, handling everything from concerts to camps. We are a small, nimble, fully remote team that thrives on collaboration and continuous improvement.

• Respond to and document customer technical inquiries via phone, chat, and email, determining solutions with empathy.
• Act as a subject matter expert on technical, sales, or supplies support, complying with regulatory requirements and SOPs.
• Handle escalations, monitor unresolved tasks, and support International and Social Media teams as needed.

Tandem Diabetes Care manufactures and sells advanced automated insulin delivery systems, like the Tandem Mobi system and t:slim X2 pump, to reduce the burden of diabetes management. The company is a global leader in diabetes technology, based in San Diego, California, and fosters a culture of innovation and personal commitment to the cause.

• Provides support to customers by answering calls, resolving issues, and documenting interactions according to department standards.
• Manages follow-up contacts and evaluates concerns to determine reasonable resolutions using department guidelines.
• Refers unresolved grievances to Verizon Wireless and assists team members with shadowing and questions.

Cellular Sales provides customer support and sales services for Verizon Wireless. The company is a large organization with a focus on culture and employee assistance programs.

• Take inbound calls to provide customer service and technical support.
• Learn computer systems to process transactions and maintain customer data.
• Educate customers on products via phone, email, and chat.

SanMar is a company that provides world-class customer service for internal and external customers. It offers a comprehensive benefits package including medical, dental, vision, 401k match, and paid leave for a large team.

• Deliver high-quality technical support and manage ticketing systems for B2B SaaS customers.
• Implement AI-driven support tools and analyze data to improve efficiency and customer experience.
• Resolve Tier 1 and Tier 2 tickets, track lifecycle, and ensure SLAs are met through cross-functional communication.

Humata Health creates frictionless prior authorization for providers and payers using AI and automation. It is a physician-led company backed by strategic healthcare investors, operating in a high-growth environment with a focus on innovation.

• Manage a portfolio of complex customer situations and lead a team of support staff across multiple SaaS products.
• Serve as the senior escalation point for executive-level issues, drafting communications and coordinating cross-functional resolution.
• Drive operational improvements through process design, knowledge management, and performance coaching.

Cordance accelerates growth of B2B SaaS companies through acquisition and tactical guidance. It is an experienced operator with a passion for software, partnering with founders to scale businesses.

• Professionally respond to inquiries via phone, email, and chat to maximize brand reputation.
• Own complex inquiries and account-level issues requiring judgment and cross-functional coordination.
• Serve as a go-to resource for procedural questions, mentor new hires, and contribute to process improvements.

Integrated Specialty Coverages is a technology and data-driven commercial MGA and insurance wholesaler. Backed by private equity firm Onex Partners, the company is a growth-stage Insurtech with a digitally focused team.

• Respond promptly to internal and external customer inquiries.
• Serve as lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.
• Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.

• Provide exceptional customer service via email, phone, and live chat to resolve technical issues.
• Educate customers on Gaggle products and work within G Suite and Office365 to ensure accurate system setup.
• Analyze customer inquiries with a customer-first attitude and document details in records.

Gaggle works with K-12 schools to prevent bullying, school violence, self-harm, and suicide. It is a mission-driven company that saved over 1,400 student lives last school year and operates as a remote-first team across all 50 US states.

• Serve as the primary client contact via email, phone, and chat, providing timely and empathetic support.
• Manage client data in CRM systems, track support KPIs, and generate reports to optimize operations.
• Troubleshoot inquiries, handle billing questions, and collaborate cross-functionally to resolve issues.

Citiside Property Management handles off-site management for investors with portfolios of homes and multi-unit apartments. They emphasize core values of trust, being a go-getter, and transparency, and operate with a dedicated team.