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Key Responsibilities:
- Serve as the primary point of contact for clients via email, phone, and chat, providing timely, accurate, and empathetic responses.
- Accurately log, update, and maintain client records, interactions, and support history within our CRM system.
- Compile, analyze, and generate regular reports on customer support KPIs to identify trends and areas for improvement.
Qualifications & Skills:
- 1–3 years of experience in client support, customer success, or data-driven customer service roles.
- Strong analytical skills and comfort with numbers, statistics, and financial data.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot, Zoho) and advanced spreadsheet skills (Excel or Google Sheets).
Work Environment:
- Fully remote position with a Monday to Friday schedule from 8:30 am to 5:00 pm EST.
- Must not hold other employment simultaneously; no temporary workers or subcontracting allowed.
- Core values: trust, go-getter attitude, and transparency.
Citiside Property Management
Citiside Property Management handles off-site management for investors with portfolios of homes and multi-unit apartments. They emphasize core values of trust, being a go-getter, and transparency, and operate with a dedicated team.