Respond timely to inbound calls, chats, and emails, documenting each interaction in a CRM system.
Provide second-level product support, handle escalations, and monitor unresolved tasks.
Support International distributors and Social Media team, ensuring timely follow-up.

Qualifications:

High School diploma required; 1 year customer service experience required.
Bilingual Spanish/French encouraged; Bachelor's in biology or health field preferred.
Ability to read flow diagrams, use CRM tools, and communicate clearly.

Compensation & Benefits:

Starting pay $25.67-$30.00 per hour; bonus and robust benefits package.
Health care benefits from day one, 20 days PTO, 11 paid holidays, 401k match, and Employee Stock Purchase plan.
This is a temporary position through a staff agency; conversion to full-time possible.

Tandem Diabetes Care

Tandem Diabetes Care manufactures and sells advanced automated insulin delivery systems, like the Tandem Mobi system and t:slim X2 pump, to reduce the burden of diabetes management. The company is a global leader in diabetes technology, based in San Diego, California, and fosters a culture of innovation and personal commitment to the cause.

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