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Key Responsibilities:

  • Resolve technical problems reported by customers via phone, email, and live chat.
  • Provide exceptional customer service in a responsive, resourceful, and friendly manner.
  • Analyze and review customer system setup to ensure accuracy.

Requirements:

  • Minimum of 1 year customer service experience with a customer-first attitude.
  • Strong problem-solving skills and excellent written and verbal communication.
  • Experience using G Suite and/or Office365 administration tools, and CRM solutions like Salesforce Service Cloud.

Additional Information:

  • This is a work-from-home position requiring a reliable high-speed connection and private workspace.
  • Must be able to view sensitive content and work up to 8 hours a day looking at a computer screen.
  • Benefits include remote-first culture, health insurance plans, dental and vision, HSA with company contribution, 401(k) with 4% company match, flexible PTO, and generous paid leave plans.

Gaggle

Gaggle works with K-12 schools to prevent bullying, school violence, self-harm, and suicide. It is a mission-driven company that saved over 1,400 student lives last school year and operates as a remote-first team across all 50 US states.

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