Gaggle Support Representative

Key Responsibilities:

• Resolve technical problems reported by customers via phone, email, and live chat.
• Provide exceptional customer service in a responsive, resourceful, and friendly manner.
• Analyze and review customer system setup to ensure accuracy.

Requirements:

• Minimum of 1 year customer service experience with a customer-first attitude.
• Strong problem-solving skills and excellent written and verbal communication.
• Experience using G Suite and/or Office365 administration tools, and CRM solutions like Salesforce Service Cloud.

Additional Information:

• This is a work-from-home position requiring a reliable high-speed connection and private workspace.
• Must be able to view sensitive content and work up to 8 hours a day looking at a computer screen.
• Benefits include remote-first culture, health insurance plans, dental and vision, HSA with company contribution, 401(k) with 4% company match, flexible PTO, and generous paid leave plans.