Provide multi-channel support (email, phone, video, chat) for clients.
Create, edit, and manage events according to client requests and best practices.
Troubleshoot technical issues and document bugs for engineering.

Qualifications:

4-5+ years of SaaS support experience.
Bachelor’s degree preferred or equivalent experience.
Creative problem-solving and strong analytical skills.

Compensation and Benefits:

Salary starts at $62,000 per year.
Full health coverage (medical, dental, vision, life), unlimited PTO, and flexible hours.
Company-sponsored retirement plans with matching.

Brushfire

Brushfire builds a ticketing and registration SaaS platform for events, handling everything from concerts to camps. We are a small, nimble, fully remote team that thrives on collaboration and continuous improvement.

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