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Responsibilities:
- Deliver technical support to customers through chat, WhatsApp, and virtual meetings, maintaining a high-quality experience.
- Assist users with platform modules, internal documentation, and troubleshooting complex issues.
- Coordinate with cross-functional teams and contribute to service improvements.
Requirements:
- Previous experience providing technical support for B2B SaaS products.
- Hands-on experience with OZmap platform and knowledge of telecommunications, especially fiber optic networks.
- Strong problem-solving skills and familiarity with customer support tools like Zendesk, Freshdesk, or Jira.
Benefits:
- VA/VR allowance of R$700 and equipment allowance for remote work.
- Bradesco medical and dental insurance, educational assistance, and language learning incentives.
- Birthday gift, recognition program, TotalPass membership, and partnership benefits.
Jobgether
The company delivers innovative SaaS solutions for the telecommunications industry, specializing in fiber optic network management. It is a customer-focused technology team that values collaboration and continuous improvement in a fast-paced environment.