Product Support Specialist

What you’ll do:

• Be the first point of contact for customer questions through email, chat, and phone
• Become a product expert and function as a first-level problem solver
• Escalate issues to the appropriate team while maintaining communication with the affected user

You'll need:

• A bachelor's degree
• 0-2 years experience in a customer-facing role
• Composure, patience, and empathy for interacting with users

Why work with us:

• We’re profitable with plenty more opportunity ahead, which is good news for your career growth.
• We offer competitive pay, equity and benefits.
• We're a fully remote company.