Product Support Specialist
Benefits
Unlimited PTO
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About the Role:
- Enthusiastic and empathetic advocate for customers.
- Define support function and improve platform.
Responsibilities:
- Handle inquiries via email and phone.
- Identify root causes and escalate issues.
- Gather feedback trends for product team.
Requirements:
- Bachelor's degree and 1-2 years customer-facing experience.
- Excellent written communication and composure.
- Proactive, adaptable, and curious.
Culture and Perks:
- Competitive pay and equity.
- 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave.
- Fully remote, work from anywhere in the Americas.
Tremendous
Tremendous is a global platform for businesses to send payouts via gift cards and money. They are profitable, growing without outside investors, and have a fully remote, high-documentation, low-meeting culture with high employee NPS.