Monitor agent performance in quality, productivity, and attendance to maintain QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, ensure schedule adherence, and maintain coaching logs.
Clipboard is on a mission to uplift communities through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and has been profitable since 2022.
Guide and mentor customer support team members towards achieving operational goals.
Ensure excellent team communication, problem-solving, and professional etiquette for highest customer satisfaction.
Collaborate with managers from other departments to discuss issues and process improvements.
We are building an open, safe and sustainable marketplace for gamers. Our marketplace supports close to 20m+ active users and is growing fast, with a culture of trust and safety.
Assist customers with their needs and resolve inquiries via phone, chat, and email.
Document technical issues and maintain detailed interaction records for future reference.
Proactively resolve concerns to drive satisfaction and foster long-term loyalty.
Qualfon helps people pursue their total vocation and create career opportunities. It is a values-driven organization with programs like Qualfon University and free access to learning platforms, supporting employees' growth.
Act as primary point of contact for customer operational and configuration requests.
Support implementations and deployments from initiation through production launch.
Coordinate activities across Customer Success, Data Science, Data Engineering, and Software Engineering teams.
Sigma Software is a software company that develops AI-driven products and solutions for global customers. The company fosters a collaborative international environment and serves clients across various industries.
Provide high-quality customer support via email and chat, resolving issues and ensuring satisfaction.
Investigate concerns, document interactions, and follow up promptly to meet performance targets.
Collect customer feedback and share insights with internal teams for continuous improvement.
This position is with a partner company focused on customer experience and support, likely in the HRTech or technology sector. The company values collaboration, innovation, and continuous improvement, offering a people-focused culture with remote work flexibility.
Handle inbound customer calls and provide timely, professional responses across multiple channels.
Manage customer inquiries through Zendesk and maintain accurate support records.
Conduct outbound follow-ups to ensure customer engagement and satisfaction.
Scale Army Careers is a staffing company that hires contractors for technology clients. They are a growing organization with a focus on remote work and contractor roles.
Provide high-quality customer service to Polish clients via Freshdesk platform.
Collaborate with local sales teams and cross-functional departments to resolve customer issues.
Drive customer satisfaction and contribute to retention and renewals.
NielsenIQ is a global measurement and data analytics company providing the most complete view of consumers and markets. It operates in over 100 markets covering more than 90% of the world's population and is part of Advent International.
Facilitate client training programs both on-site and virtually, adapting to different audiences and needs.
Build and strengthen relationships with key client contacts through effective communication.
Support newly licensed facilitators via coaching, shadowing, and quality-control activities.
The company provides training and coaching programs for clients to enhance performance. It is a partner organization with a collaborative, remote-first culture emphasizing client success and facilitator development.
Manage the onboarding experience for new customers, conducting online and in-person training.
Troubleshoot customer issues and ensure successful implementation of Flash hardware and software.
Work closely with customers to understand their operational needs and demonstrate value of Flash solutions.
Flash is a company that creates seamless parking experiences and sustainable solutions for smarter cities. They are a team of innovators shaping the future of parking and charging, with a focus on customer success and technology.
Support core service delivery and provide daily customer support via Freshdesk.
Work closely with local sales team and other departments to drive customer satisfaction.
Conduct training sessions to help customers maximize service usage.
Brandbank provides digital product content solutions for brands and retailers globally. It is part of NIQ, a consumer intelligence company with operations in over 100 markets, and fosters a diverse, relaxed team culture.
Execute partner enablement programs and facilitate learning sessions on Smartsheet product, technical, sales, and program topics.
Manage partner certification and competency assessment, including grading exams and tracking metrics.
Craft and maintain partner portal content and coordinate communications to drive engagement.
Smartsheet empowers teams to manage work seamlessly and scale solutions, now focusing on uniting human teams with AI agents. The company is in an ambitious chapter, fosters an inclusive culture, and is an equal opportunity employer with a global presence.
Own and lead the onboarding journey for new clients, creating customized plans and guiding them through milestones.
Train and empower clients with best practices to increase adoption and self-sufficiency.
Drive early adoption and time-to-value by using metrics and proactive risk management.
Intiveo is a leading cloud-based patient engagement platform used by 15,000 practitioners to communicate with over 18 million patients. They have a fun, collaborative, and hard-working team with values of stewardship, collaboration, and continuous development.
Collaborate with the Business Owner and Project Manager to prioritize requirements and define the roadmap for release packages.
Analyze and document business requirements for the Consumer Experience Operation, focusing on channels such as Contact Us, Email, Chat, WhatsApp, Social Listening, and Phone/IVR.
Support the migration of the current Core CRM to Salesforce Service Cloud within the first 12-18 months.
CI&T helps large enterprises transform AI potential into business impact with AI deployment and tech-integrated solutions. They have 8,000 employees across 25 countries, collaborating to build solutions with real impact.
Provide support to internal and external customers through phone, support center, and meetings.
Triage and prioritize customer tickets, ensuring correct categorization and routing.
Analyze and reproduce reported cases to understand underlying causes.
The partner company develops technology to improve public services for Brazilian municipalities. It offers a remote work environment with a focus on inclusion, collaboration, and professional growth.
Drive cross-functional collaboration and track progress using project management tools to ensure on-time delivery of objectives.
Conduct audits of call and email communications to assess quality and accuracy, compiling feedback summaries for management.
Support patient-focused teams with quality improvement initiatives and maintain documentation such as SOPs and protocols.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. The team consists of highly dedicated statisticians, geneticists, doctors, and other professionals from world-class institutions, fostering a culture of hard work and growth.
Provide world-class support via phone, chat, and email, resolving customer issues with empathy and ownership.
Manage end-to-end case resolution, ensuring customers feel supported every step of the way.
Consistently meet performance targets across KPIs such as resolution rate, quality, and handling time.
Wise is a global technology company building the best way to move and manage money. As a diverse and inclusive team, we are committed to our mission of money without borders.
Lead, coach, and develop a team of Member Service Representatives to deliver exceptional member experiences.
Manage daily operations, including real-time queue management and quality assurance through call audits and calibrations.
Track performance metrics and drive continuous improvement using data from Salesforce, Zendesk, and Talkdesk.
Twin Health empowers people to prevent and reverse chronic metabolic diseases like type 2 diabetes using AI Digital Twin technology. The company is scaling rapidly with over $100 million in funding and has been named one of Newsweek's Top Most Loved Workplaces.
Partner with sales and customers to migrate content and deliver hands-on platform training.
Own multiple onboarding projects, spot risks early, and keep stakeholders aligned across time zones.
Support clients through setup, ensuring they launch confidently and get ongoing value from WeTravel.
WeTravel is a travel technology platform that helps tour operators and travel businesses manage bookings, payments, and client experiences. With an international, travel-loving team, they prioritize innovation, collaboration, and empowering customers to grow.
You will oversee chat and contact center operations, create training materials and protocols to enable support teams to work independently.
You will improve customer service quality by analyzing support data and coaching staff on best practices.
You will configure and optimize the Amazon Connect platform, managing routing rules, automation, and workflows.
The New Jersey Innovation Authority deploys digital services to solve public interest challenges for New Jersey residents. The team uses data and modern methods, collaborating with stakeholders inside and outside government.