Customer Support Specialist (Spanish Speaker - Nightime)

Key Responsibilities:

• Provide world-class assistance via phone, chat, and email with a focus on solving problems thoroughly the first time.
• Resolve customer contacts and queries with empathy and minimal escalation, using advanced product and process knowledge.
• Consistently meet performance targets across KPIs such as resolution rate, quality, and handling time.

Qualifications:

• Minimum of 1 year in a customer-facing role, preferably within fintech, banking, telecom, or global contact centers.
• Fluent in English and Spanish (the supported language for this specific queue).
• Must be legally authorized to work in Brazil and located in/able to commute to São Paulo for the first month of training.

Benefits:

• Salary: R$6,680 gross per month (CLT) + a 7.5% language bonus for Spanish proficiency plus a 20% bonus for night shift hours.
• RSUs in a rapidly growing company, flexible working model, and an annual self-development budget.
• Health and dental allowance, life insurance, EAP, 30 days vacation plus 3 'Me' days, 18-weeks paid parental leave, and more.