You will be the first point of contact for customers, handling calls, emails, and chats to help them navigate the platform and troubleshoot basic technical issues.
Responsibilities include guiding customers through account setup, transactions, and platform features, as well as accurately documenting interactions in the CRM.
You will escalate complex issues to the technical team while resolving simpler matters independently, ensuring customers feel informed and confident.
Veta Virtual is a hiring platform that connects talent with high-growth clients in the Fintech and Cryptocurrency industry. They offer a collaborative, supportive culture with a fast-paced environment where communication skills are valued.
Resolve inbound customer calls, identify solutions, and execute or escalate as necessary.
Manage inbound and outbound calls to meet or exceed call center metrics while providing excellent customer service.
Advocate for customers by identifying trends and systemic issues and escalating internally.
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get consumer products to market faster. As a remote-first company, they offer opportunities for high performing individuals to have deep impact in the fast growing fintech space.
Provide high-quality customer support via email and chat, resolving issues and ensuring satisfaction.
Investigate concerns, document interactions, and follow up promptly to meet performance targets.
Collect customer feedback and share insights with internal teams for continuous improvement.
This position is with a partner company focused on customer experience and support, likely in the HRTech or technology sector. The company values collaboration, innovation, and continuous improvement, offering a people-focused culture with remote work flexibility.
Manage a portfolio of named accounts to drive revenue growth through renewals, cross-sells, and upsells.
Build strong relationships with senior management and C-level executives, providing strategic guidance on cybersecurity best practices.
Conduct quarterly business reviews and ensure high levels of customer engagement and adoption of Keeper solutions.
Keeper Security provides cybersecurity solutions including password management and zero-trust privileged access management. Trusted by millions of users and thousands of organizations, the company offers a fast-paced, collaborative environment with opportunities for growth.
Respond to customer inquiries in English and Spanish via phone, email, SMS, and chat with professionalism.
Serve as primary contact for Spanish-speaking families, translating communications and ensuring equitable access.
Maintain detailed records of interactions, resolve issues, and collaborate to enhance customer experience.
Odyssey partners with state agencies to design, launch, and operate ESA and grant programs, providing technology and operations for education funding. The company operates across 6 states, serving 200,000+ students and managing over $1B in funds, with backing from investors like a16z.
Provide customer support with shift schedule, including transaction and limit monitoring.
Monitor provider activity, allocate resources during downtime, and calculate potential losses.
Perform refunds and request user documents as needed.
FYST is a leading fintech company in the payments space. We are young, ambitious, and serious about growth, with a passionate team that values meaningful impact.
Provide high-quality customer support through chat and email, addressing technical issues and inquiries.
Manage multiple customer interactions simultaneously while maintaining efficiency and empathy.
Follow support processes and escalate complex issues to internal teams when needed.
This company provides customer support services for technology products. They value collaboration, innovation, and a customer-centric culture, with a fully remote team.
Drive end-to-end sales to expand Clara's client base in the Northeast region of Brazil.
Leverage a strong local network to generate high-quality leads among finance leaders in Recife.
Collaborate cross-functionally with marketing and product teams to align market insights and optimize sales processes.
Clara is a leading B2B fintech for spend management in Latin America, helping over 20,000 businesses with corporate cards, bill pay, and financing. The company is backed by top global investors and has a fast-paced, high-ownership culture focused on innovation and impact.
Own a portfolio of enterprise customers, driving platform engagement and satisfaction through Success Plans and QBRs.
Monitor customer KPIs and needs to ensure maximum value delivery and adoption of new features.
Act as technical product expert, providing training and troubleshooting, and representing customer feedback internally.
Urbantz provides a SaaS platform for last-mile delivery management, helping enterprises cut complexity and improve sustainability. With over 100 brands and rapid growth since 2015, Deloitte ranked them third in the Technology Fast 50 list in 2020, and they foster a diverse, collaborative culture.
Respond to customer queries via email, live chat, and phone calls.
Collaborate with departments to resolve complex issues and conduct follow-ups.
Troubleshoot, document issues, and create FAQ articles and user manuals.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation, bringing revolutionary software services worldwide since 2018. They are a cross-functional team working on challenging FinTech products.
Handle chat requests from potential, new, and existing customers to ensure a satisfying customer experience.
Manage multi-channel communication via phone and email for quick and customer-oriented resolution of inquiries.
Assist existing customers with all aspects of our services, from transaction processing to multi-currency accounts and payment solutions.
Amnis is a fintech company transforming international transaction business for SMEs. It is a fast-growing scale-up with over 4,000 SME clients in Switzerland and Europe, offering a young and dynamic team environment.
Test and evaluate AI chatbots and language models through structured conversations using assigned criteria.
Assess AI-generated responses for quality, relevance, safety, and linguistic accuracy.
Submit accurate deliverables such as written evaluations, ratings, and audio recordings within required timelines.
This company specializes in AI development and data evaluation, focusing on improving generative AI systems. The organization operates with a flexible, project-based team and values linguistic expertise.
Ensure reliable L2 support coverage for Brazilian client Itau during BRT hours, resolving complex issues independently.
Maintain empathetic, professional communication with customers in English and Portuguese across tickets and live sessions.
Use AI tools and scripting to reproduce issues, analyze logs, and extend support to other Americas customers when capacity allows.
LocalStack is a local cloud development platform that simulates cloud environments for faster, cheaper dev&test cycles. They are a fast-growing Series A startup with a globally distributed team of ~100+ employees across 25 countries, fostering a culture of care, ownership, and openness.
Resolve customer inquiries via live chat, WhatsApp, and email, handling logistics, orders, and website issues.
Support team growth by onboarding and training new joiners, coaching colleagues, and managing escalations.
Collaborate across departments, driving root-cause fixes and owning day-to-day operations with a customer-first mindset.
Nivoda is a global B2B diamond and gemstone marketplace connecting retailers with suppliers. Processing $300M+ annually, it spans multiple regions. Its customer support team is distributed across 8+ countries, with a focus on responsiveness and continuous improvement.
Handle billing and subscription inquiries via email and phone, escalating complex issues when necessary.
Manage billing tickets and calls, taking ownership of follow-ups and resolving sensitive customer situations.
Analyze billing ticket trends and propose improvements to enhance the customer experience.
Cloudbeds provides a unified platform for hospitality, powering properties across 150 countries and processing billions in bookings annually. They are a remote-first team of 650+ employees across 40+ countries, fostering a diverse and innovative culture.
You act as the regional HR expert for Brazil and LATAM, advising on labor laws and managing the full employee lifecycle.
You drive digital transformation and process improvements by integrating AI tools to automate HR workflows.
You handle complex HR operations including employee relations, terminations, and compliance projects.
G-P provides a SaaS-based Global Employment Platform that enables clients to expand into over 180 countries without establishing local entities. The company fosters a diverse, remote-first culture where employees are empowered with flexibility and resources to innovate and contribute.
Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
Troubleshoot technical issues and educate customers on CE Broker platform features.
Collaborate with internal teams to improve processes and product experience.
Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.
Embody core competencies to create a seamless experience for Clients, Taskers, and Partners, prioritizing customer satisfaction with urgency and care.
Use insights from customer interactions to drive informed decisions and anticipate needs, maintaining a customer-centric approach.
Demonstrate ownership and disciplined curiosity in problem-solving, serving as a trusted resource to ensure optimal resolutions.
Taskrabbit is a marketplace platform that connects people with Taskers for everyday home tasks like furniture assembly and handyman work. The company has a hybrid workforce across the US and EU, with a collaborative, pragmatic, and fast-paced culture, and has been recognized as a Best Place to Work from 2022 to 2025.
Field customer inquiries and respond to varying questions, issues, and concerns in innovative ways.
Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
Calmly resolve and de-escalate issues while tracking call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, they are a force for good in their communities and for their clients.
Serve as a regional HR subject matter expert for Brazil, managing the full employee lifecycle and providing guidance across LATAM.
Advise clients and stakeholders on Brazilian labor laws, benefits, payroll, and compliance while handling employee relations.
Drive HR process optimization, automation, and adoption of AI tools to improve efficiency in a remote, international environment.
Jobgether is an AI-powered job platform that matches candidates with employers through objective evaluation. The hiring partner is a global, remote-first organization with an inclusive culture and emphasis on professional growth and collaboration across regions.