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Role and Responsibilities:
- Address billing and subscription inquiries, escalating complex issues as needed.
- Efficiently manage billing tickets and calls while taking ownership of follow-ups.
- Resolve delicate customer billing situations, including compensation requests.
What You'll Bring:
- Previous experience in billing support, subscription management, or customer service.
- High attention to detail and strong analytical and problem-solving skills.
- Fluent in English and Portuguese, with proficiency in Excel/Google Sheets.
Why Join Cloudbeds:
- Be part of a remote-first team revolutionizing hospitality with AI-driven solutions.
- Enjoy benefits like PTO, monthly Wellness Fridays, and a home office stipend.
- Access professional development opportunities and a culture of inclusion.
Cloudbeds
Cloudbeds provides a unified platform for hospitality, powering properties across 150 countries and processing billions in bookings annually. They are a remote-first team of 650+ employees across 40+ countries, fostering a diverse and innovative culture.