Remote Customer service Jobs · Billing Support

• Handle billing and subscription inquiries via email and phone, escalating complex issues when necessary.
• Manage billing tickets and calls, taking ownership of follow-ups and resolving sensitive customer situations.
• Analyze billing ticket trends and propose improvements to enhance the customer experience.

Cloudbeds provides a unified platform for hospitality, powering properties across 150 countries and processing billions in bookings annually. They are a remote-first team of 650+ employees across 40+ countries, fostering a diverse and innovative culture.

• Handle inbound billing calls, escalations, and urgent member requests with professionalism, empathy, and accuracy.
• Research and resolve billing concerns related to insurance denials, payment discrepancies, and patient balances.
• Partner with Revenue Cycle Management SMEs and billing support teams to resolve nuanced cases and ensure smooth handoffs.

Tia is building a new model for women’s healthcare, integrating primary care, mental health, gynecology, dermatology, and wellness across in-person and virtual settings. They are a Series D, venture-backed company trusted by more than 120,000 women, committed to improving outcomes, lowering costs, and creating a better experience for patients and providers.

• Manage billing inquiries, payment follow-ups, and customer account updates to support revenue operations.
• Collaborate with finance, sales, technical support, and professional services teams to resolve customer needs efficiently.
• Monitor customer aging reports and conduct collection calls to maintain strong client relationships and support business growth.

This role is listed on behalf of a partner company that manages applications. The partner is looking for a Billing Support Specialist based in Switzerland, offering a collaborative, people-focused environment with career development opportunities.