Provide billing support to members with complex or urgent questions in a thoughtful, clear, and solutions-oriented way.
Be one of the primary voices of Tia for billing-related support, helping members understand charges and navigate insurance issues.
Work closely with Revenue Cycle Management SMEs and billing support teams to research, document, escalate, and resolve cases.

What You'll Do:

Handle inbound billing calls, escalations, and urgent member requests with professionalism, empathy, and accuracy.
Research and resolve billing concerns related to insurance denials, payment discrepancies, and patient balances.
Partner with Revenue Cycle Management SMEs and billing support teams to resolve nuanced cases and ensure smooth handoffs.

What You'll Bring:

1+ year of experience in billing support, revenue cycle, patient/member services, or customer support.
Comfort handling live phone interactions, escalations, and sensitive conversations with empathy and professionalism.
Strong attention to detail, documentation habits, and follow-through.

Compensation & Benefits:

The expected compensation range for this role is $19 - $20 per hour.
You are eligible for benefits in accordance with Tia’s benefit plans and eligibility requirements.

Tia

Tia is building a new model for women’s healthcare, integrating primary care, mental health, gynecology, dermatology, and wellness across in-person and virtual settings. They are a Series D, venture-backed company trusted by more than 120,000 women, committed to improving outcomes, lowering costs, and creating a better experience for patients and providers.

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