Support patients throughout their care journey, handling inquiries via chat, email, and internal messaging.
Ensure patients feel informed and confident by simplifying complex healthcare and billing topics.
Maintain consistent, empathetic communication that reflects Salvo’s values.

Responsibilities:

Perform benefit checks, escalate issues, and troubleshoot app or device problems proactively.
Document all interactions precisely so teammates can follow up without confusion.
Identify recurring issues and flag them to leadership with context.

Requirements:

3+ years in healthcare billing, insurance support, or patient-facing roles.
Strong technical skills to navigate multiple systems while documenting in real time.
Deep familiarity with insurance terminology, CPT codes, and HIPAA compliance.

Salvo Health

Salvo Health provides a new approach to chronic gut and metabolic conditions, using remote patient monitoring and interdisciplinary care. Backed by healthcare investors, the company fosters an inclusive culture and welcomes diverse candidates.

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