Associate Billing Specialist

About the Role:

• Handle customer billing and subscription inquiries via email and phone, ensuring timely resolution.
• Manage billing support tickets, prioritize requests, and follow up on open cases.
• Resolve complex billing situations including compensation requests, refunds, and credits.

Requirements:

• Previous experience in billing support, customer service, or subscription management.
• Strong written and verbal communication skills in English and Spanish.
• Proficiency in Excel or Google Sheets and experience with customer support platforms.

Benefits:

• Fully remote work environment with a remote-first culture.
• Paid time off in accordance with local labor requirements and monthly wellness Fridays.
• Fully paid parental leave and home office stipend based on country of residence.