Customer Service Representative - Billing Specialist

Responsibilities:

• Interact with customers via email and chat to resolve billing problems and concerns.
• Maintain customer accounts and records of interactions, including inquiries and complaints.
• Manage collections records and activities for delinquent accounts.

Requirements:

• Minimum 1-2 years of financial or billing experience in a service industry.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with tools like Google Workspace, Stripe, and Hubspot.

Culture:

• We value inclusivity, innovation, and continuous improvement in a remote setting.
• We support team collaboration and professional growth.
• We focus on making mental health care accessible and impactful.