This role offers a unique opportunity to work across various functions, including customer support, product testing, and troubleshooting. Prioritizing effective communication, manage multiple communication channels, such as email, chat, and occasionally phone calls. If you enjoy assisting customers, possess excellent writing skills, and have a genuine interest in creating visually appealing work documents like presentations, see if you'll be a perfect fit for this role.
The Customer Success Representative will maintain and strengthen customer relationships. You’ll be first point of contact for our users and will collaborate with other departments to improve the customer journey even further. This role combines Level 1 technical support, billing inquiry management, and onboarding/account setup responsibilities. You’ll act as the bridge between our customers and internal teams, ensuring issues are resolved promptly and that users receive an exceptional experience throughout their journey.
The Full Time Contract Support Associate will join the Customer Experience team, specializing in API Billing and Enterprise billing operations. This remote position supports Perplexity's rapidly growing user base and enterprise customers as they scale their AI-powered search platform. You'll be the bridge between enterprise clients, internal teams, and billing systems, ensuring resolution of complex billing issues while identifying opportunities for process improvements and revenue optimization.