New Customer Support Associate - Billing for Enterprise, API and Consumer

The Customer Support Associate will manage complex API billing inquiries and Enterprise billing escalations with meticulous attention to detail. They will serve as primary point of contact for enterprise-grade customers experiencing billing issues, processing billing adjustments, refunds, and account modifications in accordance with company policies. The associate will also investigate and resolve billing discrepancies across multiple payment systems and subscription models, maintaining comprehensive documentation of all billing interactions and resolutions. Furthermore you will manage chargeback cases from initiation through resolution. The Customer Support Associate will partner closely with billing engineers to diagnose and resolve technical customer issues and collaborate with operations teams across Perplexity to ensure optimal resolution of billing cases. They will build and maintain strong relationships with enterprise clients and key stakeholders, providing consultative support to enterprise customers on billing optimization and usage patterns.