Respond to customer inquiries related to billing, payments, and invoicing across multiple communication channels.
Maintain accurate customer account balances and collaborate with Accounts Receivable to resolve payment issues.
Identify opportunities to improve workflows and support quality through technology and data.
This role is listed on behalf of a partner company that provides billing solutions within a fast-growing technology environment. They are a collaborative team with international staff, offering a remote, multilingual work culture focused on continuous improvement.
Handle billing and subscription inquiries via email and phone, escalating complex issues when necessary.
Manage billing tickets and calls, taking ownership of follow-ups and resolving sensitive customer situations.
Analyze billing ticket trends and propose improvements to enhance the customer experience.
Cloudbeds provides a unified platform for hospitality, powering properties across 150 countries and processing billions in bookings annually. They are a remote-first team of 650+ employees across 40+ countries, fostering a diverse and innovative culture.
Provide empathetic support via email, chat, and online platforms, resolving billing issues and maintaining client records.
Manage collections and delinquent accounts, resolve disputes, and uphold billing standards through process improvements.
Collaborate with the team, share best practices, and support onboarding while thriving in a fast-paced, remote environment.
Healthy Gamer provides modern, inclusive, and affordable mental health care, with a focus on the gaming community. Since 2019, they have helped over 14,000 people across 119 countries and are in the top 0.1% of Twitch streamers and top 1% of YouTube channels, building a culture of innovation and passion.
Responsible for resolving client inquiries and concerns specific to the Billing process.
Monitor and respond to email and phone inquiries, ensuring timely and consistent communication.
Collaborate with billing team members to escalate issues and improve client experience.
The company provides billing and client care services, focusing on high-touch support and retention. Company size and culture are not specified in the posting.
Handle inbound calls and provide excellent customer service for lease or loan accounts.
Resolve inquiries independently and escalate issues when necessary.
Proactively identify trends in customer issues and share feedback with management.
We provide flexible lease-to-own financing to help consumers pay for big purchases over time. Our 200+ teammates enjoy inspiring and challenging work that accelerates their careers.
Provide inbound customer care primarily over the phone and email, resolving billing issues and troubleshooting streaming problems.
Utilize active listening and rapport-building skills to deliver exceptional service and guide customers to the best entertainment solutions.
Work remotely with provided equipment, requiring a quiet workspace and reliable internet connectivity.
Sutherland is a digital transformation company that helps global brands improve customer experiences. With over 35 years of experience and a Great Place to Work certification, we employ a diverse team and promote a culture of growth and recognition.
Support daily property management operations, including customer inquiries, rentals, and billing.
Maintain accurate records, coordinate move-ins/outs, and manage delinquent accounts.
Create and improve SOPs, prepare reports, and identify process improvements.
This partner company manages a growing portfolio of properties. They are looking for a remote coordinator to support daily operations and customer service.
Maintain accurate records, share feedback with internal teams, and adapt to changing priorities across support activities.
Our partner is a transportation company that connects riders, drivers, and healthcare partners through a reliable platform. They are a growth-oriented company with a global team, emphasizing empathetic support and continuous improvement.
Manage calendars, meetings, and executive scheduling.
Respond to client inquiries via email and video meetings.
Manage client payments, subscriptions, and billing follow-up.
Marbel provides executive assistant services to support business operations. The company offers a remote work environment and focuses on growth opportunities for its employees.
Respond promptly to customer inquiries via ticketing systems and written channels.
Guide customers through products, subscriptions, and order-related questions.
Build strong customer relationships through empathetic and solution-oriented support.
The company is a wellness-focused brand that provides products and services to customers. It operates as a remote-first startup with a young, collaborative team culture valuing ownership and continuous improvement.
Own and enhance billing platforms and processes for a SaaS subscription business.
Partner with finance, sales, and customer teams to improve quote-to-cash workflows and data accuracy.
Drive automation and process improvements while serving as the internal billing systems expert.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company uses technology to streamline the application process and emphasizes diversity, equity, and inclusion initiatives.
Manage billing inquiries, payment follow-ups, and customer account updates to support revenue operations.
Collaborate with finance, sales, technical support, and professional services teams to resolve customer needs efficiently.
Monitor customer aging reports and conduct collection calls to maintain strong client relationships and support business growth.
This role is listed on behalf of a partner company that manages applications. The partner is looking for a Billing Support Specialist based in Switzerland, offering a collaborative, people-focused environment with career development opportunities.
Identify opportunities to improve workflows, support automation, and scale billing processes.
Collaborate with internal teams and external EAP partners for accurate billing and payment processing.
Rula provides evidence-based mental healthcare, aiming to destigmatize and integrate mental health into overall well-being. They are a remote-first company hiring in most U.S. states, fostering a culture of inclusion and support.
Coordinate utility account management for residential and commercial properties.
Prepare and enter billing data into accounting and property management software.
Research and resolve billing discrepancies and maintain accurate records.
20four7VA connects offshore independent contractors with clients worldwide for remote administrative support. It offers flexible roles, free training, and a supportive community.
Serve as the primary client contact via email, phone, and chat, providing timely and empathetic support.
Manage client data in CRM systems, track support KPIs, and generate reports to optimize operations.
Troubleshoot inquiries, handle billing questions, and collaborate cross-functionally to resolve issues.
Citiside Property Management handles off-site management for investors with portfolios of homes and multi-unit apartments. They emphasize core values of trust, being a go-getter, and transparency, and operate with a dedicated team.
Conduct outbound sales calls and follow-ups with existing and prospective customers.
Analyze customer shipping history and identify opportunities to strengthen partnerships.
Address customer concerns related to billing, shipping, and service issues.
The company provides shipping solutions and focuses on customer growth and retention. It offers a supportive remote work environment with opportunities for professional development.
Respond to customer inquiries regarding RCM and billing software via email.
Triage tickets and escalate to appropriate teams.
Develop deep product knowledge to effectively support customers.
We revolutionize healthcare by delivering highly automated software to rehab therapy businesses. We are the fastest growing company in the therapy EMR space, with a team of talented individuals and a culture of smart work.
Support customers by resolving complex questions and investigating issues.
Analyze customer interactions and operational data to identify improvement opportunities.
Collaborate with cross-functional teams to improve customer outcomes and drive process enhancements.
This is an opportunity to join a customer-focused team within a fast-growing digital financial services environment. The role provides a supportive environment focused on professional growth, flexibility, and employee wellbeing.
Handle inbound and outbound customer inquiries with professional excellence, resolving issues on the first call.
Provide excellent customer service through active listening, de-escalation, and appropriate communication.
Track call information for reporting, escalate issues when necessary, and upsell if required.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology. With a global workforce of 500,000 across 300 languages, we prioritize inclusion and diversity and are committed to supporting those who serve.