Billing Tech Support Specialist (B2B SaaS)
Benefits
Unlimited PTO
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The Role:
- Assist clients via email support channel.
- Establish yourself as a key contributor within 6 months.
Key Responsibilities:
- Respond to customer questions about RCM and billing software.
- Triage tickets and escalate to appropriate teams.
- Develop and maintain deep product knowledge.
Minimum Requirements:
- 3+ years of customer-facing experience.
- Medical billing background required.
- Analytical mindset and troubleshooting skills.
Perks:
- Competitive salaries and flexible PTO.
- Remote/hybrid environment.
- Medical, dental, vision, and 401k.
Prompt Therapy Solutions
We revolutionize healthcare by delivering highly automated software to rehab therapy businesses. We are the fastest growing company in the therapy EMR space, with a team of talented individuals and a culture of smart work.