Answer inbound calls from patients, doctor's offices, and insurance carriers to resolve patient billing issues. Initiate payment plans and utilize resources to resolve inquiries while meeting performance goals. Become proficient with processes after training in a fast-paced environment, demonstrating excellent communication and organizational skills.

Provide top-tier service by delivering fast, accurate, and effective solutions to Billing customers, resolving technical issues regarding billing and claims processing, guiding customers on best practices for revenue cycle management, and ensuring compliance with HIPAA regulations.