You will respond to inquiries via email, phone, live chat, asynchronous messaging, etc. and provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more. You will take ownership of resolving customer service and healthcare navigation issues while maintaining customer information confidential and in compliance with HIPAA regulations; work occasional overtime.
Assist clients via email support channel and quickly establish yourself as a key contributor. Respond to customer questions regarding RCM and billing software, triage tickets and perform escalations, support engineering ticket creation, and maintain a deep understanding of our product offerings. Promote customer satisfaction by understanding customer needs and exceeding expectations, identifying opportunities to enhance our product and service features.