Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system.
Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries.
Support development and update of the internal and external knowledge base to help scale our help desk support
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, they’re doing something special.
Supervise financial support services employees to ensure quality service delivery and client satisfaction.
Supervise staffing and workflow volumes, and allocate staffing resources effectively.
Ensure team members follow established workflow process, and serve as initial point of contact for questions and concerns.
Williams Lea by RRD is a global business support services company with over 200 years of experience delivering world-class business solutions. They specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services. With a presence in North America, the UK, Europe, and Asia Pacific, they have thousands of employees globally, all working together to help their clients operate more efficiently and effectively.
Build a strong relationship with your clients as a strategic and supportive partner
Focus on building loyalty to ensure long-term client success by presenting product information, addressing customer issues and helping the teams implement Prompt Plus and other premium product offerings
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. The company is the fastest growing company in the therapy EMR space that is setting the new standard in healthcare technology.