Customer Care Representative

Key Responsibilities:

• Conduct non-scripted customer interactions via phone, email, and chat, covering rebate status, scheduling, and program guidelines.
• Review energy application inquiries, perform professional outreach, and support program participants.

Qualifications:

• High school diploma and 2+ years of professional work experience.
• 2+ years proficiency with MS Office Suite; strong written and verbal communication skills.

Work Environment:

• Fast-paced, paperless environment using call center technology and web chat.
• Requires sitting for prolonged periods and ability to work limited overtime as necessary.