Customer Service Representative II

Job Responsibilities:

• Answer customer questions by phone, email, chat, and web, providing accurate information about Connecticut transportation programs and services.
• Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
• Follow service standards, attend training, and support teammates to ensure efficient program operations.

Qualifications:

• High school diploma plus 2 years of related experience, with at least 1 year of customer service experience by phone, email, or chat.
• Working knowledge of Microsoft Office or Google Workspace and ability to learn new systems quickly.
• Preferred qualifications include Zendesk experience, contact center background, and bilingual English/Spanish skills.

Additional Information:

• This is a remote role, but training and some in-person meetings in Rocky Hill, CT are required.
• Regular schedule includes weekend shifts; sponsorship and relocation assistance are not available.
• Comprehensive benefits include medical, dental, vision, PTO, retirement savings plan, and employee stock purchase plan.