Service Coordinator

Key Responsibilities:

• Manage and execute work orders efficiently, optimizing processes and ensuring quality and timeliness.
• Receive work requests, schedule via company toolsets, and communicate with resources and customers.
• Monitor work order lifecycle, document progress, escalate deviations, and ensure SLA compliance.

Requirements:

• High School diploma or equivalent and at least one year of customer service experience.
• Strong communication, problem-solving, and ability to work independently and collaboratively.
• Working knowledge of Outlook, Excel, Access, and Word; Alert and ConnectWise preferred.

Work Environment:

• Fully remote position with hours varying by time zone.
• Operates during normal business hours; occasional after-hours work may be required.
• Must be authorized to work in the US without visa sponsorship.