Customer Service Representative

Responsibilities:

• Serve as the primary point of contact for customers who have questions about their utility service, including starting or stopping service, billing questions, and payment assistance.
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.
• Accurately document customer interactions across all tools and platforms.

Qualifications:

• Must be 18 years or older with a High School Diploma or equivalent.
• Computer savvy with ability to multitask multiple windows while speaking on the phone.
• Superb attendance and ability to work flexible hours including weekends and holidays.

Work at Home Requirements:

• High speed internet with ethernet connection (no satellite or hotspot) with 50 mbps download and 35 mbps upload.
• Private, distraction-free home workspace with a door.
• Must pass drug screen, background check, and provide internet speed tests and workspace photos.

Benefits:

• Paid training and paid time off.
• Medical, dental, and vision insurance.
• Employee discounts and full-time, non-seasonal career advancement.