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Customer Service Agent
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Verbal Communication
Multitasking
Responsibilities:
- Connect with customers via phone/email/chat/social media to resolve questions or concerns.
- Calmly resolve and de-escalate any issues.
- Escalate interactions when necessary and appropriate.
Qualifications:
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and Windows-based systems.
Work from Home Requirements:
- Dedicated workspace with hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload).
- Internet connections cannot be Satellite, Mobile Data, P2P, or VPN.
- Proof of internet speed required.
TP
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, TP prioritizes a culture of inclusion and diversity with limitless career advancement.