Customer Service Agent

Role Responsibilities:

• Serve as the primary point of contact for customers over the phone, delivering timely and empathetic support.
• Manage escalated calls with composure, de-escalating upset customers and driving resolution.
• Support customers via email and EMR messaging with accuracy and care.

Qualifications:

• 2+ years of customer service experience, ideally phone-heavy or healthcare.
• High school diploma or equivalent; related degree is a plus.
• Strong verbal communication and a calm, clear phone presence.

Work Environment:

• Remote role requiring a quiet, distraction-free home workspace.
• Willingness to work non-standard hours, including weekends and holidays.
• Commitment to confidentiality and team collaboration.