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Problem Solving
Role:
- Provide responsive and reliable phone support for a U.S. based appliance repair service company.
- Take ownership of delivering the best possible customer experience.
Responsibilities:
- Answer incoming customer calls promptly and professionally.
- Assist customers with scheduling and general service requests.
- Manage and update customer information in CRM systems.
Requirements:
- Previous customer service experience and fluent English.
- Experience using CRMs, dispatching, or service scheduling systems.
- Proactive mindset and ability to work independently in a remote environment.
Location and Availability:
- Fully remote work from home role.
- Full-time availability from 8:00 AM to 6:00 PM Pacific Time.
- Stable internet connection and quiet workspace required.
My Hero VA
My Hero VA is a virtual assistant and customer service staffing company that connects U.S. businesses with remote support staff. They focus on reliability and professionalism, hiring remote workers to handle customer service for their clients.