New Customer Support Representative

Responsibilities:

• Provide timely responses to customer inquiries via phone, email, chat, and social media.
• Investigate and resolve product issues, including recalls, warranty, and returns.
• Maintain accurate records of customer interactions and collaborate with the team.

Qualifications:

• Minimum of two years of customer support experience.
• Must live within commuting distance of Mahwah, NJ.
• Experience with Salesforce or similar CRM is preferred.

Working Environment:

• The role starts remote with a transition to in-office within 12 months.
• A quiet home workspace and reliable internet connection are required while remote.
• The candidate must be comfortable commuting to the Mahwah office for training and meetings.