Answer customer questions by phone, email, chat, and web accurately and courteously.
Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
Follow CTrides service standards, attend training, and support teammates to meet customer expectations.
We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.
Serve as the first point of contact for residents, vendors, and property teams, providing professional support via phone, email, and online channels.
Coordinate and track service requests from start to finish, schedule appointments, and ensure timely follow-up with internal teams and suppliers.
Maintain accurate records, perform data entry, and support administrative tasks while complying with company policies and data privacy standards.
Thrive Communities LLC is a property management partner delivering exceptional results for clients and enhancing resident quality of life. They foster great service, collaboration, and professional growth in an inclusive environment.
Handle inbound and outbound customer inquiries related to third-party liability and subrogation matters.
Conduct professional interviews to collect, verify, and document insurance and claims information.
Navigate multiple computer systems while maintaining accurate records and meeting productivity targets.
This company focuses on improving healthcare payment accuracy and helping individuals navigate complex insurance-related inquiries. It operates with a customer-focused team in a fast-paced, technology-driven environment.
Research property condition and inspection reports to confirm utility status.
Review and respond to email correspondence and make or receive calls to vendors, clients, and third parties.
Contact utility companies to transfer, activate, and deactivate utility services.
ServiceLink is a mortgage services company headquartered in Pittsburgh, PA, providing technology, services, and insight to the lending industry. They are committed to quality, compliance, and service, and are an Equal Opportunity employer.
Serve as primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Utilize web-based tools to efficiently resolve inquiries and ensure a seamless, positive customer experience.
De-escalate issues, escalate when necessary, and track call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, they prioritize inclusion, diversity, and career growth.
Handle inbound and outbound customer calls, emails, and web chat inquiries with professionalism.
Resolve routine customer issues, document interactions, and maintain accurate account records.
Follow established service procedures to meet SLAs and quality standards in a fast-paced contact center.
This organization supports a federal civilian program by delivering reliable, professional, and customer-focused assistance. They operate as a fully remote, collaborative team that prioritizes communication, accuracy, and customer satisfaction.
Promptly answers, screens, and triages inbound telephone calls while verifying caller demographics and quoting member benefits.
Provides routine referrals, answers questions about authorizations, benefits, claims, and incentives, and documents all activities in Uprise's proprietary system.
Makes outbound enrollment calls, assists with website registration, and responds to Critical Incident Response and Management Referral requests.
Uprise Health transforms the delivery and accessibility of mental and behavioral healthcare, bringing whole person care to individuals worldwide. The company values compassion, integrity, collaboration, velocity, and advocacy, fostering a culture of care and support.
Answer incoming calls and assist customers with reservations, booking updates, and general account inquiries.
Navigate multiple computer systems while documenting calls and meeting client service and quality expectations.
Provide accurate information and resolve customer concerns professionally with strong communication skills.
Classic RV Inc is a recreational vehicle company that provides customer support services remotely. The company fosters a family-oriented team environment and values strong communication and customer service.
Contact healthcare providers to obtain and verify required medical record documentation.
Respond to telephone and written inquiries promptly and professionally, resolving issues efficiently.
Serve as a liaison between providers and internal departments while processing and validating received records.
Empower AI provides AI-powered solutions for federal government agencies, focusing on health, defense, and civilian missions. Headquartered in Reston, Va., the company has three decades of experience and is recognized as a 2024 Military Friendly Employer, supporting a diverse and veteran-friendly workforce.
Respond promptly and accurately to customer service requests with empathy and professionalism.
Handle primarily inbound calls and occasionally make outbound calls to resolve inquiries and provide updates.
Maintain accurate customer records, process service requests, and support billing and route scheduling operations.
The company is an environmental services organization that provides waste management and related services. The culture emphasizes customer satisfaction and operational efficiency, with a collaborative and service-oriented team environment.
Place outbound calls to Medicare eligible customers from qualified leads.
Ask required scripted questions and use rebuttals to overcome caller objections.
Meet transfer targets and appropriately disposition each call.
TP is a global provider of digital business services, partnering with brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, TP fosters an inclusive, diverse culture with limitless career growth.
Handle and respond to customer inquiries with professionalism and active listening.
Resolve issues on the first call by being proactive and calmly de-escalating concerns.
Track call information for auditing and report feedback while escalating when necessary.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, we value inclusion, diversity, and career growth.
Answer incoming customer calls and inquiries with professionalism, patience, and genuine empathy.
Document customer interactions accurately, research solutions, and escalate complex issues appropriately.
Collaborate with team members and departments to ensure successful customer outcomes and satisfaction.
Grain — Financial Technologies builds financial technologies to improve access, process efficiency, and portfolio management. Since 2023, they focus on two new products, Velex and Atlas.
Answer 40-50 inbound calls per day and provide excellent customer service.
Take payments, update demographics, provide claim status, and explain copays/deductibles.
Meet productivity and KPI metrics while handling patient inquiries.
Integrated Dermatology is a leading national dermatology practice that acquires and partners with practices across the US. The culture is filled with hard-working, dynamic individuals collaborating to ensure success for partner dermatologists.
Manage an assigned portfolio of multifamily housing properties and complete monthly resident utility billing activities.
Communicate directly with clients and residents regarding billing requirements, inquiries, and issues through email and phone.
Review billing information for accuracy, coordinate with internal teams, and resolve routine billing issues while meeting deadlines.
Entrata is a global leader in AI-driven property management technology, providing intelligent leasing, payment, and communication tools for owners and residents worldwide. With over 2,200 employees, the company fosters a culture of radical transparency, entrepreneurial energy, and inclusivity.
Document cases and manage inquiries in Salesforce.
They support retirement plan participants with distribution and account inquiries. The work environment is fast-paced, customer-focused, and team-oriented.
Handle incoming calls from members and navigate tools to address inquiries.
Maintain high service standards and meet performance targets while adapting to difficult situations.
Participate in product and procedure training and collaborate with team members.
Velera is a payments credit union service organization and integrated fintech solutions provider serving more than 4,000 financial institutions across North America. The company fosters a remote-first, inclusive culture guided by a people-helping-people philosophy.
Making energy easy—cutting through jargon and helping customers understand bills, meters, and tariffs.
Solving problems end-to-end, from billing queries to meter issues and energy conundrums.
Delivering real service with no scripts, treating every customer with care and going the extra mile.
Octopus Energy is an energy company on a mission to make energy better for customers and the planet. They have a fast-paced, ego-free culture filled with curious, driven people who love a challenge.
Deliver remarkable customer service to industrial customers and retailers by phone and email.
Coordinate account and program setup with the Industrial Team and support Red Wing for Business.
Maintain deep product knowledge, resolve account concerns, and assist with e-commerce orders.
Red Wing Shoe Company is a privately-held global footwear company headquartered in Red Wing, Minnesota. We have 2,300 employees worldwide and keep a close-knit, family culture rooted in tradition and innovation.
Handle customer inquiries, account updates, and transactions accurately and in a timely manner.
Deliver 5-star service and resolve customer concerns on the first call while working with customers, managers, technicians, and vendors.
Track 5-star reviews, create reports, identify trends, and recommend process improvements.
T3 Services Group is a home services company providing plumbing, HVAC, electrical, and related services. They pride themselves on being the best in the business and offer a supportive culture with training and career development.