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Role Overview:
- Act as the first point of contact for Credit Union employees and members via incoming calls.
- Apply product knowledge to resolve inquiries and maintain a professional, calm presence.
- Work toward performance targets and career advancement milestones.
Qualifications:
- High school diploma or equivalent; post-secondary education desirable.
- Strong customer service skills and clear verbal/written communication in English.
- Basic computer proficiency in Word, Excel, and Outlook.
Compensation & Benefits:
- Pay rate of $18.96 per hour plus performance bonus, shift and language differentials.
- Comprehensive benefits include medical, dental, vision, PTO, 401(k), and more.
- Remote-first culture with flexible time off and wellness support.
Velera
Velera is a payments credit union service organization and integrated fintech solutions provider serving more than 4,000 financial institutions across North America. The company fosters a remote-first, inclusive culture guided by a people-helping-people philosophy.