Manage inbound calls and virtual teller sessions, resolving member inquiries about accounts and transactions.
Refer quality loan opportunities based on member needs and educate members on appropriate products and services.
Adhere to credit union procedures and federal compliance regulations while completing training and supporting team goals.
GTE Financial is a credit union dedicated to delivering remarkable member experiences through financial solutions and community impact. Recognized as a top workplace by Newsweek and American Banker, it fosters an award-winning culture focused on employee growth and well-being.
Handle customer questions and concerns over phone, email, and chat.
Support bands, choirs, and orchestras with sheet music and accessory orders.
Identify upsell opportunities and keep a positive, professional attitude.
Five Star Solutions provides customer service and support for clients including J.W. Pepper, the largest US sheet music and accessory retailer. The company values diversity and is committed to a professional, inclusive workforce.
Provide real-time customer support via email and phone
Manage and resolve inquiries while maintaining accurate records
Escalate complex issues and meet response time, resolution, and satisfaction KPIs
Doola simplifies business formation, payment setup, compliance, and taxes for entrepreneurs. It operates in a fast-paced startup environment with a collaborative and supportive team culture.
Answer customer questions by phone, email, chat, and web accurately and courteously.
Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
Follow CTrides service standards, attend training, and support teammates to meet customer expectations.
We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.
Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
Process customer transactions including payments, refunds, and account updates with accuracy.
Meet or exceed established KPIs such as call handling time, first-call resolution, and transaction accuracy.
Cubic delivers technology solutions in transportation and defense, simplifying daily journeys and promoting mission success. With over 5,000 employees worldwide, the company is committed to an inclusive workplace and diversity.
Provide prompt, friendly chat support and resolve customer inquiries about products and services.
Troubleshoot issues, document interactions, and escalate complex cases to the right team.
Manage multiple chat conversations while meeting quality and response-time standards.
They democratize credit using real-time cash-flow data to create realistic credit predictions for businesses and consumers. Their culture focuses on widening opportunities and building solutions that set people up for success.
Handle inbound customer calls in both English and Spanish, assisting with complex situations including potential fraud-related concerns.
Provide accurate information and unbiased guidance while navigating multiple software systems during customer interactions.
Collaborate with Tier 2 and Tier 3 support teams and manage challenging interactions with professionalism and empathy.
AdNet/AccountNet, Inc. is a women-owned human capital management firm founded in 1990, providing high-quality teams and subject matter experts. The company emphasizes acceptance and belonging in its practices, processes, and relationships.
Provide friendly, professional support to customers via phone, email, and live chat.
Resolve issues efficiently while taking full ownership of each case from start to finish.
Listen carefully to understand concerns and deliver fair, practical solutions.
Capital on Tap is a financial platform offering business credit cards, spend management, savings, and tools for small businesses. With over 1,000 employees, £20bn in annual card spend, and a fast-paced culture, they value speed, ownership, and feedback.
Manage inbound calls, emails, and order processing for B2B customers with accuracy.
Validate orders and modifications, mitigating service impact and dollarized fines.
Resolve customer inquiries and issues across phone, email, and fax, collaborating with cross-functional teams.
Fortune Brands Innovations is a home, security and digital products company with iconic brands including Moen, Master Lock, and Therma-Tru. It emphasizes a customer-first culture, strong brands, and disciplined execution, fostering a collaborative environment.
Communicate with members via phone and email, exhibiting care in every interaction.
Listen to members, providing empathy and solutions to their unique needs.
Collaborate with your team to share knowledge and accurately document member interactions.
Achieve is a leading digital personal finance company that provides personalized financial solutions, including loans and debt consolidation. It has over 3,000 employees in mostly hybrid and work-from-home roles across the US, with a people-first culture focused on empathy.
Serve as the primary contact for client billing inquiries via phone and email, providing prompt, personalized support.
Manage the billing inbox and phone line, ensuring all inquiries are addressed within service standards.
Take ownership of each inquiry through resolution, collaborating with team members and recommending process improvements.
Paychex provides payroll, benefits, and HR services to businesses, supporting clients with reliable and accurate solutions. It is a large, established organization that values collaboration, client service, and professional growth.
Handle and respond to customer inquiries with professionalism and active listening.
Resolve issues on the first call by being proactive and calmly de-escalating concerns.
Track call information for auditing and report feedback while escalating when necessary.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, we value inclusion, diversity, and career growth.
Handle inbound and outbound customer inquiries related to third-party liability and subrogation matters.
Conduct professional interviews to collect, verify, and document insurance and claims information.
Navigate multiple computer systems while maintaining accurate records and meeting productivity targets.
This company focuses on improving healthcare payment accuracy and helping individuals navigate complex insurance-related inquiries. It operates with a customer-focused team in a fast-paced, technology-driven environment.
Monitor team performance, review service metrics, and implement process improvements
Splash Financial is a financial technology company that helps consumers explore smarter borrowing options and connects them with lending partners through a digital platform. The company fosters a collaborative, customer-focused culture with an emphasis on innovation, operational efficiency, and continuous improvement.
Answer 40-50 inbound calls per day and provide excellent customer service.
Take payments, update demographics, provide claim status, and explain copays/deductibles.
Meet productivity and KPI metrics while handling patient inquiries.
Integrated Dermatology is a leading national dermatology practice that acquires and partners with practices across the US. The culture is filled with hard-working, dynamic individuals collaborating to ensure success for partner dermatologists.
Respond to inbound customer calls and resolve service problems promptly.
Analyze contracts, invoices, and billing issues to address client needs and process adjustments.
Partner with internal teams and track activity in Salesforce to ensure client needs are met.
Smarsh provides digital communications compliance and intelligence solutions to regulated organizations. With over 6,500 customers and consistent growth, it has been recognized as a fastest-growing American company and a best place to work.
Provide friendly, professional support to customers via phone, email, and live chat.
Resolve enquiries efficiently, taking ownership of each case and delivering practical solutions.
Proactively improve customer experience and support those who need extra help.
Capital on Tap offers small businesses credit cards, spend management, savings, and financial tools. We're a profitable fintech with 1,000+ employees, 200,000+ customers, and a culture of ownership and speed.
Act as a customer-facing liaison, handling phone and email inquiries with professionalism.
Keep systems updated with detailed notes to guide future client interactions.
Collaborate with Senior Account Managers on problem-solving and conflict resolution.
OPENLANE is a technology company building a digital marketplace for used vehicles, providing data-driven insights to make wholesale easy. It has about 5,000 employees and a culture of curiosity, collaboration, and entrepreneurial spirit.
Handle inbound calls from banking customers regarding inquiries and complaints.
Resolve service problems and provide best solutions via email, chat, or social channels.
Escalate complex complaints to the Operations Supervisor and ensure efficient resolution.
Unifin Inc is a BPO company with operations in North America, Latin America, and Asia Pacific. It is a start-up environment with a diverse and pioneer team, offering unlimited growth opportunities.
Provide customer support over chat, email, and phone for user questions and account requests.
Teach customers how to use the product and translate user confusion into product suggestions.
Collaborate with engineering to squash bugs and improve internal tools while building support infrastructure.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.