Provide friendly, professional support to customers via phone, email, and live chat.
Resolve issues efficiently while taking full ownership of each case from start to finish.
Listen carefully to understand concerns and deliver fair, practical solutions.
Capital on Tap is a financial platform offering business credit cards, spend management, savings, and tools for small businesses. With over 1,000 employees, £20bn in annual card spend, and a fast-paced culture, they value speed, ownership, and feedback.
Serve as the first point of contact for fitness consumers, resolving inquiries via phone, email, and chat with a high first-time resolution rate.
Manage customer accounts, overdue balances, and escalate complex issues while following collection policies.
Work remotely from New Zealand, supporting customers in Australia and New Zealand with cultural awareness and empathetic communication.
Xplor Technologies provides modern vertical software, embedded payments, and AI-powered capabilities to businesses in fitness, recreation, and service industries. With over 130,000 businesses in 72+ countries, the company emphasizes a culture of core values such as finding a better way and doing the right thing.
Conduct challenging conversations to assess and manage caseloads of potentially vulnerable customers with empathy and professionalism.
Collaborate with relevant agencies and stakeholders to gather and verify information, making reasoned judgments on complex cases.
Maintain multiple cases simultaneously, ensuring timely and confidential handling while adhering to legal and policy requirements.
We are a global leader in customer experience management, providing outsourced contact center solutions. With over 410,000 employees worldwide, we foster a culture of empathy, collaboration, and continuous improvement.
Deliver exceptional customer service across multiple communication channels.
Participate in comprehensive training to excel in a fast-paced environment.
Work flexible rota-based shifts between 7am and 10pm, including weekends.
The ESP Group delivers bespoke customer experiences across various communication channels. They are a dynamic, fast-growing team with a focus on work-life balance and flexible working patterns.
Serve as the first point of contact for customer inquiries across live chat, phone, email, and social media.
Resolve customer issues with empathy, clarity, and efficiency, escalating technical issues when appropriate.
Process orders, cancellations, returns, and manage shipping claims and delivery-related escalations.
Aviron transforms fitness through innovative game-based workout equipment, pioneering the future of fitness entertainment. Backed by Y-Combinator with $23.5M in funding, we are a growing, flat organization with friendly people that values merit and provides ample support.
Respond to customer inquiries via email, chat, text, and phone with timely and professional support.
Resolve issues accurately while adhering to company policies and maintaining detailed documentation in internal systems.
Collaborate with cross-functional teams to ensure customer needs are met and contribute to process improvements.
Fresh Prints is a New York-based custom apparel startup that partners with talented student entrepreneurs, providing working capital, training, and support to build businesses at their schools. It is a multi-million dollar business with a focus on empowering young leaders and fostering a collaborative culture.
Provide primary phone support for customers, including handling escalated calls with empathy and professionalism.
Manage email and EMR messaging as secondary channels to resolve non-medical inquiries.
Navigate multiple platforms simultaneously while upholding productivity and quality standards.
Hims & Hers is a leading health and wellness platform that redefines healthcare by delivering accessible, affordable, and personal care from diagnosis to treatment. They are a public company on the NYSE with a talent-first, flexible/remote culture.
Provide friendly, professional, and timely support to customers via phone.
Use proprietary technology to connect customers with service providers.
Assess customer needs, build rapport, and deliver tailored solutions.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company with a diverse and passionate community, committed to inclusivity and collaboration.
Deliver high-quality support across multiple channels including chat, email, social media, and voice.
Take ownership of customer issues, aiming for first-contact resolution and positive outcomes.
Work in a fast-paced, metrics-driven environment with a strong emphasis on quality, compliance, and adaptability.
The company provides digital gaming and entertainment platforms. It fosters a startup-style culture supported by a secure, globally recognized brand, with an inclusive workplace.
Provide friendly, professional, and timely support to customers via phone using HONK's proprietary technology.
Listen to customer needs, build rapport, and provide tailored solutions while monitoring service requests through completion.
Communicate clearly about service expectations, think creatively, and take ownership to ensure a positive customer experience.
HONK is transforming the towing and roadside assistance industry with high customer satisfaction and digital innovation. As a remote-first company, we are a diverse team committed to inclusivity and collaboration.
Handle a high volume of inbound phone calls and resolve customer issues using Amazon Connect and Connect Assistant.
Deliver positive experiences through empathy, patience, and clear communication while documenting interactions.
Work assigned shifts, including weekends and holidays, and participate in ongoing training in a fast-paced environment.
Encoura empowers students and institutions to make informed decisions through research, enrollment, marketing, and student success solutions. Since 1972, the company has been a mission-driven provider serving higher education and K-12 institutions with innovative tools and programs.
Provide first-line support to customers via phone, email, and chat for cloud-based insurance technology.
Troubleshoot and document customer issues, escalating complex cases to appropriate internal teams.
Deliver professional, customer-focused service while managing multiple priorities in a fast-paced environment.
They provide cloud-based insurance technology and software solutions to their customers. They foster a people-focused culture emphasizing collaboration, inclusion, trust, and professional growth.
Resolve booking issues, mediate disputes, and process cancellations with empathy and accuracy.
Use AI tools and knowledge base to craft and edit responses, ensuring tone and correctness.
Meet response-time and quality targets, while proactively identifying process improvements.
Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted, it is backed by GV and Foundation Capital, fostering an inclusive, cross-functional culture that values employee wellbeing.
Serve as primary point of contact for domestic customers via phone, email, web forms, and chat.
Process orders and provide distribution support, including permits, shipping, tracking, and account inquiries.
Maintain professionalism and empathy, escalating complex issues to higher-level specialists as needed.
ATCC is a global nonprofit that provides trusted biological materials for science and health. It is a mission-focused organization supporting critical life science research, with a culture centered on improving and saving lives.
Serve as a trusted point of contact for clients across phone, email, SMS, HubSpot, webinars, and in-person events, owning customer questions and issues from initial contact through resolution.
Lead client onboarding experiences one-on-one and through live virtual webinars, confidently engaging and presenting to groups of clients while guiding them through the coaching programs.
Conduct proactive outbound outreach for onboarding, engagement, event attendance, account maintenance, and other customer experience initiatives.
Our client is a fast-growing coaching and personal development company founded in 2016, helping entrepreneurs and individuals achieve their full potential. The company has been ranked in the top 100 on the Inc. 500 list and hosts major live events.
Handle inbound and outbound calls and respond to customer inquiries via text and email.
Manage and update customer cases, documenting all interactions accurately.
Resolve routine issues at first contact and escalate complex cases as needed.
Five Star Solutions provides customer support and business process services. The company values diversity and is committed to maintaining a professional workforce while delivering the best service possible to its customers.
Respond to customer inquiries via email and callbacks, taking ownership through resolution or escalation.
Classify issues by severity, resolve with knowledge base resources, and escalate complex cases.
Cross-train across Operations and maintain a strong understanding of products and mission.
Possible builds affordable credit products that improve financial health and help people stay out of debt. Founded in 2017, we are a fully distributed company with a global workforce and over 100,000 App Store reviews.
Resolve patient and insurance issues by taking phone calls, answering voicemails, and working with walk-in patients.
Verify account balances, process payments and refunds, and fully document account activity in the patient accounting system.
Collaborate with team members for account resolution and handle 95% of calls in the Customer Service Call Center queue.
Vail Health is a mountain healthcare system in Vail, Colorado, with a state-of-the-art 56-bed hospital. It focuses on exceptional patient care and offers a supportive culture with comprehensive benefits.