Source Job

• Handle inbound and outbound customer calls to resolve order, product, billing, and shipping issues in real time.
• Escalate complex issues to leadership and maintain accurate case notes in Richpanel.
• Meet CSAT, first response time, and resolution time targets for the live call channel.

Rosabella provides customer support services, handling order issues, product questions, and billing. The company is building its live call support team, currently with 3 representatives, aiming to grow to 12, and values output-focused work and accountability.

• Help members resolve early-stage loan delinquencies with empathy and professionalism.
• Use negotiation and account analysis to bring loans back to current status.
• Communicate via phone, email, and mail while maintaining accurate records.

This company is a financial services organization specializing in loan management and collections. It operates with a remote-first culture and focuses on collaboration, performance, and professional development.

• Monitor shared collections inbox, categorize inquiries, and respond to routine customer questions using established processes.
• Support collection efforts on past-due accounts, including outreach, documentation, and identifying reasons for delinquency.
• Route complex or sensitive matters to appropriate team members and maintain accurate notes in internal systems.

Raptor Technologies is a school safety partner providing SaaS and mobile technology, training, and consultation across the school safety life cycle. Founded in 2002, the company serves 60,000 schools in 55 countries with a mission to protect every child, every school, every day.

• Communicate with members via phone and email, providing empathetic support and solutions.
• Accurately document interactions and collaborate with the team to share best practices.
• Handle a high volume of inbound calls with a solution mindset and people-focused approach.

Achieve is a leading digital personal finance company helping people move from struggling to thriving with personalized financial solutions. We have over 3,000 employees in mostly hybrid and remote roles across the United States, with a culture focused on empathy and inclusion.

• Resolve booking issues, mediate disputes, and process cancellations with empathy and accuracy.
• Use AI tools and knowledge base to craft and edit responses, ensuring tone and correctness.
• Meet response-time and quality targets, while proactively identifying process improvements.

Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted, it is backed by GV and Foundation Capital, fostering an inclusive, cross-functional culture that values employee wellbeing.

• Deliver exceptional customer experiences through email, chat, and occasional calls, turning every interaction into a WOW moment.
• Own customer issues from start to finish, experimenting in test environments to resolve problems and uncover product insights.
• Anticipate customer needs with tailored solutions and consistently hit performance goals around productivity and satisfaction.

TeamSnap is a sports communication platform that takes the work out of play in youth sports. We're a remote-first company known for a culture of trust, accountability, and inclusivity, consistently named a best place to work.

• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system.
• Be each customer's champion by providing ongoing support via our help desk platform, helping them find solutions to their inquiries.
• Support development and update of the internal and external knowledge base to help scale our help desk support.

Prompt provides automated software to rehab therapy businesses, helping them treat more patients with less waste. It is a fast-growing company with a talented, proven team that values smart work and positive impact.

• Respond to client questions and follow up with resolutions, liaising with cross-functional teams.
• Troubleshoot tier-2 requests from foreign nationals regarding account navigation and status.
• Lead client and foreign national training on the Envoy app and maintain team materials.

Envoy Global is a proven innovator in the global immigration space, combining an industry-leading tech platform with holistic service. The company values excellent client service and supports a remote-first culture.

• Serve as primary point of contact for domestic customers via phone, email, web forms, and chat.
• Process orders and provide distribution support, including permits, shipping, tracking, and account inquiries.
• Maintain professionalism and empathy, escalating complex issues to higher-level specialists as needed.

ATCC is a global nonprofit that provides trusted biological materials for science and health. It is a mission-focused organization supporting critical life science research, with a culture centered on improving and saving lives.

• Manage relationships with Linear’s top mid-market customers and act as primary point of contact for inquiries and feedback.
• Drive customer onboarding, training, and adoption to ensure customers realize full value of Linear.
• Advocate for customer needs internally across product, sales, and support to drive satisfaction and retention.

Linear builds a product development system for teams and agents, shaping tools for AI-era software development. Founded in 2019, it serves 40,000+ companies including OpenAI, Coinbase, and Ramp, with a remote-first culture focused on craftsmanship and fast execution.

• Conduct high-volume outreach (120–200 calls per day) to prior customers seeking additional capital.
• Communicate via phone, email, and text to assist past clients with new financing applications.
• Identify client needs, align them with product offerings, and transfer qualified prospects to Senior Sales Representatives.

Five Star Solutions is a fast-paced, high-growth INC 5000 company providing financial products. An equal opportunity employer with a diverse workforce, it fosters a professional culture and uses AI tools to support hiring.

• Own the renewal calendar and drive the timeline, leading conversations from confirmation to signature.
• Maintain a weekly forecast of renewals, reporting accurately and flagging risks early.
• Spot at-risk accounts and route them to the right owner, collaborating with Customer Success and Account Management.

We are transforming the woodworking industry with purpose-built, cloud-based ERP software for custom manufacturers. Founded in 2016, we are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving meaningful problems.

• Assist customers with membership inquiries, account updates, cancellations, and service requests while providing exceptional service.
• Navigate multiple CRM systems to review account history, update records, and process cancellation requests following approved scripts.
• Maintain professional composure in high-volume calls, adapt to changing processes, and meet performance expectations.

Five Star Solutions provides membership services support for a variety of clients. The team operates in a fast-paced contact center environment with a focus on customer satisfaction and performance.

• Serve as primary point of contact for new clients, providing a welcoming onboarding experience.
• Respond to client questions via email, phone, and text with empathy and professionalism.
• Support retention initiatives and identify opportunities for continued engagement.

This role is listed on behalf of a partner company that manages a fitness and wellness platform. The environment is high-energy and fully remote, with a focus on client success.

• Provide personalized support to Loopio users by troubleshooting and resolving issues via email and phone.
• Empower customers by creating help center resources and participating in internal training sessions.
• Partner with cross-functional teams to deliver value and contribute to customer retention.

Loopio is a software company that provides a platform for teams to manage and respond to RFPs efficiently. They are a remote-first organization with a global team across Canada, India, and the UK, fostering a supportive and inclusive culture.

• Provide first-line customer support via phone, text, and email for Clair's users.
• Become a product expert in Clair's signup process, wage advances (EWA), and repayment products.
• Handle tough financial questions, crunch numbers, and ensure user satisfaction in a tech environment.

Clair is a fintech company that embeds digital banking and on-demand pay solutions into workforce management and payroll apps, enabling workers to access their earnings as soon as they clock out. The company is a small, mission-driven startup focused on serving hourly workers and creating financial freedom for them.

• Meet and exceed team growth sales goals and renewal rate targets of 83%.
• Leverage digital-first strategies to engage at-risk customers and build expansion pipeline.
• Manage sales and renewals pipeline in CRM with 100% accuracy and drive customer advocacy.

SugarAI is redefining CRM for the age of AI, turning fragmented customer and revenue signals into clear, prioritized action. With a global team united by impact, ownership, and continuous growth, we foster a flexible environment where thoughtful ideas move quickly and people are trusted to lead.

• Manage a portfolio of Tier 4 customers, driving adoption, engagement, and retention through proactive outreach and strategic conversations.
• Monitor customer health and product usage to identify risks and opportunities, executing action plans to improve outcomes.
• Own renewal conversations and partner cross-functionally with Sales, Support, and Product to drive growth and resolve challenges.

Total Expert is the Customer Operating System for financial services, providing a platform that combines context and action for humans and AI Assistants. Since 2016, the company has enabled over seven trillion dollars of funded loan volume and offers a competitive benefits package.

• Engage with trial owners through primarily outbound calls and occasional inbound interactions.
• Assist guests with booking reservations and purchasing package upgrades, enhancements, and travel protection plans.
• Collect delinquent balances, ensure FDCPA compliance, and achieve performance metrics.

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations. Recognized as a Best Company to Work For, we employ 9,000 Team Members and value creating a supportive, rewarding workplace.

• Own the logo and revenue renewal for an assigned portfolio of customer accounts, ensuring ongoing satisfaction and retention.
• Build trusted relationships with key stakeholders and serve as the internal voice of the customer across planning, delivery, and product feedback.
• Partner with Sales, Solutions Architects, and Shared Success to coordinate onboarding, conduct business reviews, and proactively manage customer health.

Bugcrowd is a cybersecurity company that empowers organizations to stay ahead of threat actors by uniting a trusted alliance of elite hackers with its AI-powered Security Knowledge Platform. The company is supported by General Catalyst and others, and has a diverse, inclusive culture that values different backgrounds.