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About the Role:
- Act as the primary contact for new clients, ensuring a smooth onboarding.
- Collaborate with internal teams to resolve client issues and escalate as needed.
Responsibilities:
- Support coach-client assignments during welcome calls.
- Maintain strong understanding of programs and services.
- Participate in weekly meetings and monthly all-hands.
Requirements:
- 3–5+ years of customer service experience.
- Exceptional communication and relationship-building skills.
- Ability to work evenings and Saturdays, based in the US.
Compensation & Benefits:
- Starting pay of $28 per hour with bonus opportunities.
- Fully remote with flexible scheduling.
- Medical, dental, vision, 401(k) matching, and paid time off.
Partner Company
This role is listed on behalf of a partner company that manages a fitness and wellness platform. The environment is high-energy and fully remote, with a focus on client success.