Source Job

• Build strong relationships with clients as a strategic partner to ensure long-term success.
• Develop deep product expertise to address customer inquiries and lead clinical webinars.
• Collaborate with support and onboarding teams to drive client satisfaction and retention.

Prompt is revolutionizing healthcare with modern software for rehab therapy businesses. It is the fastest growing company in the therapy EMR space with a highly talented team and a culture of smart work and positive impact.

• Resolve clinic inquiries via phone, email, and chat, coordinating cross-functionally to troubleshoot orders and escalations.
• Assist clinics with product selection, ordering guidance, and documentation to ensure smooth workflows.
• Act as a voice for clinics and patients, delivering high-empathy communication and advocating for process improvements.

We are building the modern software infrastructure to make hospital-quality care accessible everywhere. We're a well-funded Series C company backed by General Catalyst, SignalFire, and Sapphire Ventures, growing fast and driven by our mission.

• Manage relationships with a portfolio of B2B customers and become a trusted point of contact throughout their journey
• Guide new customers through onboarding, configuration, and initial product adoption
• Monitor customer engagement and proactively identify adoption risks or opportunities

CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from their data. They offer a remote-first culture with professional development opportunities and a supportive benefits package.

• Respond to client inquiries and provide timely updates on prescription status
• Monitor prescription workflows and proactively flag delays or discrepancies
• Assist with reshipments and coordinate issue resolution with internal teams

Precision Medicine is revolutionizing healthcare by providing accessible, personalized, and efficient healthcare solutions. They have a dynamic team that values expertise, ideas, and diverse perspectives, fostering an environment for innovation and meaningful impact on patient care.

• Troubleshoot and resolve issues for clients and therapists via phone and live chat.
• Dig deep into problems to identify root causes and collaborate with product teams to improve the platform.
• Assist and educate customers on the Grow Therapy platform, providing exceptional customer service.

Grow Therapy is a three-sided marketplace that empowers therapists and patients by making mental healthcare accessible and affordable. Founded in 2021, they have raised over $328 million, serving thousands of therapists and clients across the US.

• Serve as frontline support for clinicians using Ambience's AI documentation platform, diagnosing technical issues and providing empathetic resolutions.
• Identify recurring issue patterns and create troubleshooting guides, FAQs, and SOPs to improve support workflows.
• Respond to on-call escalations and contribute to reporting on CSAT, resolution rates, and handling times.

Ambience Healthcare builds an AI intelligence platform that restores humanity to healthcare by reducing administrative burden for clinicians. Backed by top VCs and ranked #1 for improving clinician experience, the company values candor, positivity, and deep thought, and is recognized as a LinkedIn Top Startup.

• Act as primary support contact, managing Intercom Livechat and troubleshooting product issues.
• Provision accounts, manage permissions, and assign or refresh sales territories.
• Build and grow the help center, automation, and knowledge base to enable customer self-service.

We empower MedTech commercial teams with data, insights, and tools to deliver life-changing medical innovations. We're a remote-first startup building an intuitive revenue acceleration platform for medical device and diagnostic sales professionals.

• Provide high-quality scheduling and administrative support for patients and clinical teams.
• Manage complex coordination activities, including registrations, prior authorizations, and documentation.
• Ensure seamless healthcare access through strong communication and attention to detail.

Jobgether is a job platform using AI to match candidates with roles. They focus on fair hiring processes and provide tools for application management.

• Provide world-class client support by answering calls and help tickets from camp directors, staff, and parents with empathy and ownership.
• Develop deep knowledge of the Campminder platform through a comprehensive 3-week training and continuously learn about new features.
• Maintain accurate records and identify product or procedural improvements to enhance the client experience.

Campminder builds software for summer camps, helping them manage their operations and create meaningful experiences for kids. With a stable, profitable business and a values-led culture, it has been named one of Outside Magazine's Best Places to Work for 7 consecutive years.

• Manage a large portfolio of SMB customers, focusing on retention and product adoption.
• Build and maintain strong customer relationships, acting as the main point of contact.
• Drive customer satisfaction and growth by leveraging AI tools and usage analytics.

Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform for accounting professionals. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work certification and Fortune's Best Small Workplaces list.

• Own proactive outbound outreach to schedule patient appointments with Cadence clinicians and care team members.
• Drive patient adherence to daily vital sign monitoring through consistent, personalized engagement.
• Identify patients at risk of disengaging and execute re-engagement outreach to restore active participation.

Cadence is a clinical AI company automating the treatment of chronic disease. Grounded in partnerships with more than 20 leading health systems and serving over 100,000 patients, the company has been recognized by TIME as a top healthtech company and LinkedIn as a top startup.

• Keep clients and their families at the heart of everything you do, providing a compassionate, responsive experience throughout their journey with Healios.
• Support the operational client journey across services, arranging appointments, managing waiting lists, and handling queries across phone, email, and digital channels.
• Monitor clients' progress, identify potential delays, and act as a key point of contact between clients, families, and clinical teams.

We digitize entire clinical pathways to bring exceptional healthcare to anyone, anytime, anywhere. We are a leading provider of neurodevelopmental and associated mental health services, embracing diversity and offering unparalleled flexibility for our employees.

• Provide personalized support to Loopio users by troubleshooting and resolving issues via email and phone.
• Empower customers by creating help center resources and participating in internal training sessions.
• Partner with cross-functional teams to deliver value and contribute to customer retention.

Loopio is a software company that provides a platform for teams to manage and respond to RFPs efficiently. They are a remote-first organization with a global team across Canada, India, and the UK, fostering a supportive and inclusive culture.

• Deliver exceptional customer experiences through email, chat, and occasional calls, turning every interaction into a WOW moment.
• Own customer issues from start to finish, experimenting in test environments to resolve problems and uncover product insights.
• Anticipate customer needs with tailored solutions and consistently hit performance goals around productivity and satisfaction.

TeamSnap is a sports communication platform that takes the work out of play in youth sports. We're a remote-first company known for a culture of trust, accountability, and inclusivity, consistently named a best place to work.

• Serve as a frontline ambassador by providing personalized support and guidance across all customer interactions.
• Manage complex and urgent inquiries with empathy and a solutions-focused approach.
• Partner with internal teams to identify trends and improve the user experience.

They operate a platform connecting veterinary professionals with partners to improve access to care. The company is mission-driven and supportive, with a culture focused on professional growth and inclusivity.

• Onboard new customers and work with sales to close pilots as a subject matter expert.
• Develop and maintain a portfolio of customers through account management and quarterly calls.
• Provide first-line support and product feedback to the product team from customer interactions.

SlideHub is a fast-growing SaaS scale-up founded in 2016 by a team of Danish professionals. It provides an AI-enabled Asset Management Platform that helps companies create compliant material faster, with a team of 45 people spanning over 10 nationalities.

• Manage day-to-day customer support communication primarily via email.
• Communicate with healthcare professionals using medical terminology.
• Support the Head of Product with administrative tasks and scheduling.

We are an innovative healthcare AI startup focused on improving patient care through technology. Our small, dynamic team is dedicated to providing fast and professional support to healthcare professionals.

• Manage the daily queue of comments, tasks, and emails from key accounts, ensuring first response within 2 business hours and resolution within 24-48 hours.
• Triage and resolve inbound tickets including record status, document delivery, billing, and how-to inquiries without escalation.
• Recognize and escalate technical issues to the appropriate owner, and keep customers updated throughout the resolution process.

We are building the modern platform for medical record retrieval using AI, making it faster and more accurate. We are a well-funded, rapidly growing startup with a small team, doubling month over month.

• Provide high-touch operational support and specialized coordination across customer workflows.
• Manage complaint and escalations investigations and resolution end to end.
• Collaborate cross functionally with internal teams to resolve issues and advocate for clients.

Lyra Health provides evidence-based mental health care, serving over 20 million people globally. The company has published more than 35 peer-reviewed studies and delivered unmatched outcomes.

• Serve as the bridge between customers, Product, and Engineering to deliver exceptional support for a new software product.
• Troubleshoot user issues, classify severity, escalate defects, and document findings to accelerate resolution.
• Build knowledge base and support processes, and collaborate with Product to improve platform reliability.

A global supply chain solutions organization that empowers high-performance teams to solve complex challenges through technology and partnership. Employees enjoy a supportive, collaborative environment where initiative and growth are celebrated.