Medical Customer Support & Administrative Assistant

About the Role:

• We are looking for a proactive and detail-oriented assistant to join our healthcare AI startup.
• You will work closely with the Head of Product to manage customer communication and administrative tasks.
• You will help ensure healthcare professionals receive fast and professional responses.

Key Responsibilities:

• Manage day-to-day customer support via email.
• Respond to customer questions and product-related issues.
• Coordinate scheduling and appointments.

Requirements:

• Previous experience in healthcare administration or medical customer support.
• Training in medical terminology is essential.
• Excellent written English and strong organizational skills.

The Ideal Candidate:

• You combine healthcare knowledge with strong administrative skills.
• You are adaptable, tech-savvy, and excited about working with new technology.
• You take ownership, communicate clearly, and enjoy helping customers.