Manage Intercom Livechat as the primary support contact for product navigation and usage.
Provision accounts, manage permissions, and refresh sales territories.
Triage issues and escalate to engineering with clear reproduction steps.

Enablement & Content:

Configure and roll out Intercom features like help center, workflows, and resolution bot.
Deliver one-off training and build a knowledge base for customer self-service.
Partner with product marketing on customer-facing content.

What You Can Expect From Us:

Fully covered healthcare, vision, dental, and 401k.
Remote-first culture with quarterly onsites.
Generous budget for learning, development, and tools.

MedScout

We empower MedTech commercial teams with data, insights, and tools to deliver life-changing medical innovations. We're a remote-first startup building an intuitive revenue acceleration platform for medical device and diagnostic sales professionals.

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