Patient Support Tier 1 Specialist

Responsibilities:

• Be signed into Zendesk and work in ticket and phone queues assigned by your team lead.
• Use the Zendesk Guide knowledgebase to answer patient questions and follow process steps.
• Meet performance metrics such as 85% CSAT, less than 1% error rate, and 10 tickets/calls per hour after 90 days.

Requirements:

• Minimum 1 year of customer support experience (call center preferred).
• Minimum 1 year of healthcare experience, preferably in enrollments or insurance.
• Strong attention to detail, phone presence, and written communication skills.

Schedule:

• Business hours are 6a-6p PST Monday-Friday, and 6a-3p PST on weekends and holidays.
• Employees are provided a regular shift but must be available for any shift within business hours.
• Overtime and holiday work may be required.

Benefits:

• Ground floor opportunity with a fast-growing health-tech startup.
• Fully remote working environment available in select US states.
• Full benefits including medical, dental, vision, and 401(k).