PHIL

2 open remote positions

PHIL is a Series D healthtech startup building a platform that connects doctors, pharmacies, and patients to streamline prescription medication access. The team is a group of mission-driven, analytical individuals from varied backgrounds, focused on patient experience and human wellbeing.

Benefits Overview 2 of 2 jobs

401(k) (2) Dental (2) Medical (2) Parental Leave (2) Vision (2)

Open Positions

Manager, Client Engagement

US

  • Lead and develop a team of Client Engagement professionals, driving performance through coaching, clear ownership, and accountability.
  • Own ticket performance for human and AI agents, including SLA, first-pass resolution, and QA for accuracy and compliance.
  • Turn recurring escalations into actionable improvements by driving root cause analysis and cross-functional follow-through.

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Director of Operational & Quality Excellence

US

  • Lead quality strategy and AI-enabled monitoring to shift from manual audits to real-time automated controls.
  • Own software and operational quality by partnering with Engineering and Product on test automation and release validation.
  • Drive process design and cross-functional accountability to reduce error rates by 50% within the first year.

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