Communicate with patients telephonically regarding the Shields Partner Pharmacy program.
Access patient EMR to review chart notes prior to outbound calls.
Identify medications requiring special storage and necessary supplies.
Shields Health Solutions collaborates with hospital leaders to elevate specialty pharmacy care. They focus on enhancing outcomes, improving access, and lowering costs through integrated pharmacy programs; additionally, they are committed to equal opportunity and diversity within their workforce.
Provide customer service in a phone-based environment, processing prescription information accurately.
Perform claim adjudication and auditing duties, like prior authorizations and eligibility checks.
Maintain patient records with attention to detail and confidentiality, ensuring regulatory compliance.
AnewHealth is a pharmacy care management company specializing in caring for people with complex, chronic needs. With over 1,400 team members, they care for more than 100,000 people across all 50 states, enabling better outcomes for patients and healthcare organizations.
Respond to inbound clinic inquiries via phone, email, and chat
Troubleshoot order issues, product questions, shipping updates, and documentation needs
Act as a voice of the clinic and patient internally
Verse Medical is building the modern software infrastructure to make hospital-quality care accessible everywhere. They are a well-funded Series C company backed by General Catalyst, SignalFire, and Sapphire Ventures, aiming to heal a fragmented system by connecting providers, payors, and patients.
Manage the insurance claims process and provide customer service to clients.
Analyze and approve claims and determine coverage based on medical necessity.
Resolve discrepancies, secure proper reimbursement, and follow regulations and guidelines.
CommuniCare Family of Companies delivers person-centered care as a national leader in post-acute care. They operate over 150 facilities, employing more than 19,000 employees across six states, and are dedicated to improving the lives of seniors.
Answer incoming calls and assist customers, pharmacies, and doctor offices.
Research information in databases to resolve customer service issues
Maintain composure in escalated situations
Qualfon delivers engaging interactions and positive experiences. With a mission to help as many people as possible pursue their total vocation, they strive to be the partner of choice for their clients, creating ever-growing job opportunities.
Field complex inbound inquiries, emails, and chat messages with professionalism and empathy.
Efficiently and creatively resolve customer complaints, escalating complex issues to the appropriate channels when necessary.
Maintain deep job and service knowledge to confidently and accurately educate and serve members according to VytlOne standards.
VytlOne is an independent, fully integrated total pharmacy solutions partner. They offer mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. They have over 1,600 passionate professionals across nearly every U.S. state and fosters a culture of authenticity where you’re encouraged to be yourself and a place to grow, collaborate and make a real difference.
Helping transfer calls between patients/pharmacies/doctors.
Provide first-level support to customers via email and/or chat in a timely and professional manner.
Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. They have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.
Deliver outstanding customer support through clear and effective communication.
Provide first-level assistance via phone and chat for patient/healthcare provider inquiries.
Guide patients/healthcare providers through basic issue resolution procedures.
Helpware is a technology-driven company delivering Customer Experience & Operational Support. We leverage empowered teams, innovative solutions, and technologies with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.
Support students in navigating state-specific Pharmacy Technician licensing requirements.
Provide timely support to our students successfully resolving inquiries using Front/HubSpot.
Work 1:1 with students to help them stay on-track academically, meeting all requirements for graduation
Stepful offers affordable, online, instructor-led, and AI-supported programs that help learners launch high-demand healthcare careers. They partner with healthcare institutions to build talent pipelines. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp.
Receive and respond to prescription refill requests through various communication channels.
Verify the validity and accuracy of prescription refill requests, ensuring compliance with regulatory guidelines.
Prepare and dispense prescription refills accurately and efficiently, following established organizational protocols and procedures.
Carenet Health pioneers advancements for healthcare consumer experience. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.
Conduct MTM and expanded clinical programs in accordance with the Centers for Medicare & Medicaid Services (CMS).
Develop appropriate clinical algorithms, pathways, and call scripts to support pharmacy staff in delivering MTM services.
Provide Medicare Part D clinical, operational and educational support by maintaining knowledge of all existing updates and regulations regarding the MTM program.
Navitus is an organization that was founded as an alternative to traditional pharmacy benefit manager (PBM) models. They are committed to removing cost from the drug supply chain to make medications more affordable for people; Navitus welcomes new ideas and shares a passion for excellent service to customers and each other.
Serve as a facilitator between the patient and the company, ensuring a seamless experience.
Answering questions about the company, offering accurate information about our products and services.
Ensuring patient satisfaction and maintaining professional patient support.
Willow is a telehealth company focused on personalized, responsible cosmetic weight loss care. They combine medical expertise with a supportive, patient-centered approach to help people feel more confident.
Receive and respond to prescription refill requests through various communication channels.
Verify the validity and accuracy of prescription refill requests, ensuring compliance with guidelines.
Prepare and dispense prescription refills accurately and efficiently, following organizational protocols.
Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily. They deliver positive healthcare experiences and improve outcomes by integrating human touch with data-driven technology.
Evaluate, assess, and document patient data in Arine’s software platform.
Complete efficient and thorough medication review and/or adherence counseling appointments.
Follow-up with clinics, providers, pharmacies, and patients to resolve patient issues.
Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments. They are backed by leading healthcare investors and collaborate with top healthcare organizations.
Directly lead and manage a Patient Support team to ensure medication adherence or provide timely prior authorization and financial assistance.
Proactively manage support in assigned hospitals/clinics to ensure patients receive medications on time and that all service level goals are met.
Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members while completing audits of the team in supported systems.
Shields Health Solutions provides specialty pharmacy management services, helping patients get medications on time. They are a fast-growing company that values motivated self-starters focused on high quality.
Engaging patients over the phone to deliver services, explaining clinical programs and benefits.
Identifying potential medication and health-related issues and escalating them to the pharmacist.
Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally.
Arine is a healthcare technology and clinical services company focused on ensuring individuals receive the safest and most effective treatments. They are backed by leading healthcare investors and collaborate with top healthcare organizations, managing more than 18 million lives across health plans.